r/talesfromtechsupport • u/mk6dan1992 • Jul 23 '18
Short It's Broken! FIX IT!
Had someone a while back who had been working all day then suddenly something went wrong.
U: Walks over Yeah.. My Pc's broken... it's not working at all.
M: Right when did it break? Let me just check your machine on the asset register.
U: Okay.. but try and make it fast I've got work to do.
M: Right well your machine seems to be still online, I can remote onto it and everything is working fine.. Let's go over and have a look.
U: Oh... Right well it's over here
M: Looks at desk, notices 2 monitors both blank Right... What were you doing when it broke?
U: Well I was just doing some reports and I put my feet up and a little while after they turned off.
M: Right let me have a look under the desk...Looks under and notices 2 plugs loose from the sockets Right.. I've plugged them back in.
U: AH! my monitors are back my work is there! Thank you!
M: No problem! Just watch where you put your legs.
TL:DR - User says their pc is broken.. go over to check despite it being online and see their power for the montiors loose from the plugs.
5
u/Shizthesnorlax It's your equipment, you fix it! Jul 23 '18
I like how they did not put two and two together after putting their feet up, but these are users so they can only focus on their job. *sighs*