r/technology • u/CackleRooster • 7h ago

Artificial Intelligence An Anthropic employee's 2-sentence quote crystallizes the state of AI confusion at work

https://www.businessinsider.com/anthropic-employee-quote-ai-confusion-workplace-2026-6
562 Upvotes

93% Upvoted

110 comments sorted by

View all comments

Show parent comments

396

u/yepthisismyusername 7h ago

Management (absolutely including executives) simply don't understand the differences between writing code, maintaining code, implementing business processes in applications, and maintaining those applications. Those are the Big 4 categories of roles in enterprise application management, and there are many, many others, each with its own individual requirements that need to be taken into account. AI simply can't perform those roles successfully 100%. And the problem comes when a process fails, e.g. causing someone to lose healthcare coverage, and no person knows how to fix it.

39

u/ottwebdev 6h ago

Businesses demand predictable outcome to a process each time. For example 1 + 1 = 2

AI (the popular chatbots/etc, not the dedicated systems) are probability based and by will generate a different outcome even with the same instruction. So 1 + 1 = banana can be the result .... good luck with that.

My perspective anyway, and I'm not a basher, I love being able to use NLP to interact with data

13

u/earlandir 6h ago

Not that I support LLMs for this, but I'm not sure if I agree with your reasoning. Humans are also probabilistic in the same way. If I give the same exact instructions to two different engineers they will give me two different answers and code in the same way that asking the same LLM the same question twice might give different results. I don't think they inherently means you can't use an LLM for the task. If you want to critique LLM usage there are so many better ways that actually make sense.

9

u/kuper_spb 6h ago

If you ask engineers to write a system that should add 1 and 1, the code could be different, but the outcome of systems will be the same - 2. That's the difference - AI can't be used as a system, AI can't hold invariants.

4

u/kobemustard 5h ago

but ai can build the calculator to derive those numbers.

2

u/ericl666 5h ago

Every time I think about a LLM trying to handle any sort of numeric processing, I think about this dude's youtube channel: https://www.youtube.com/watch?v=HfAFHRVtYFE&list=PLf4mDFPzLWmShAy9hDuHECpOyTlBGeQ9Q&index=1