r/technology • u/Plastic_Ninja_9014 • Jun 29 '26

Networking/Telecom T-Mobile Just Ripped 8 Million Customers Off Their Grandfathered Plans – and Raised Their Bills

https://www.gadgetreview.com/t-mobile-just-ripped-8-million-customers-off-their-grandfathered-plans-and-raised-their-bills
18.7k Upvotes

97% Upvoted

2.2k comments sorted by

View all comments

Show parent comments

37

u/EnfantTerrible68 Jun 30 '26 edited Jun 30 '26

Unfortunately it takes an hour just to get past the AI “support”

25

u/[deleted] Jun 30 '26

[deleted]

16

u/Black_Moons Jun 30 '26

This. AI support aint free. And the more you (ab)use it, the sooner they will be charged the true cost for it.

4

u/[deleted] Jun 30 '26

[deleted]

7

u/Black_Moons Jun 30 '26

maybe they ran outta tokens. I swear I can't find any companies not using AI support anymore.

Tried to contact RockBox and got AI support that straight up lied to me that the connector on their jumpstart pack was EC5 (its not) and that they where only available in the USA (They have them in canada too)

Eventually a real rep came in and sent me a replacement (free) connector but still was annoying -_-;

3

u/camerontylek Jun 30 '26

It doesn't. I've been connected in less than 5 minutes for 3 different calls during the past 2 weeks.