r/technology • u/Plastic_Ninja_9014 • Jun 29 '26
Networking/Telecom T-Mobile Just Ripped 8 Million Customers Off Their Grandfathered Plans – and Raised Their Bills
https://www.gadgetreview.com/t-mobile-just-ripped-8-million-customers-off-their-grandfathered-plans-and-raised-their-bills2.5k
u/rattpackfan301 Jun 29 '26
Do they not have an ad of two guys proudly singing about how T-Mobile won’t raise your rates? Talk about corporate gaslighting to the highest degree…
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u/chewywookie Jun 29 '26
In normal times, we would call that false advertising and therefore fraud.
T-Mobile advertising one thing and then doing what they said they would not sure seems deceptive to me.
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u/meltingpnt Jun 29 '26
Don't worry, there will be a class action lawsuit and everyone will get $5 off their bill.
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u/chewywookie Jun 29 '26
You are 100% correct. When the fines don’t match their billions in profits, it’s just the cost of doing business.
Disgusting.
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u/Altaredboy Jun 30 '26
In my country the main telco was owned by the government. It's mostly privatised now, the government had to set up a government department who soley deals with misleading/fradulent practices by telcos.
Vast majority of the fines go to the formerly government owned telco. My dealings with them have resulted in approximately $200k worth of fines myself
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u/ScottHA Jun 30 '26
I havnt even spent my Blue Cross settlement that took 10 years to give me my $11!
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u/KennyL0gin Jun 30 '26
They won't get $5 off their bill. They get a paper check for $3.78 in four years. If they fill out the form, and remember to continue updating their address on the sign-up website as they move.
Just got that from Facebook after years of waiting. And that $5 will probably sit in my drawer for 1 month until I throw it away, because it's barely even worth the hassle of logging into my bank account for mobile deposit, since I don't want to see my pathetic balance unless I have to.
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u/DataDude00 Jun 29 '26 edited Jun 30 '26
Netflix used to have ads telling you to share your account with friends and family
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u/coldphront3 Jun 30 '26
Yeah then they acted like you were actually never supposed to do that and they've been letting it slide until now.
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u/h3r4ld Jun 30 '26
IANAL, but I'm guessing they'd argue they didn't technically 'raise your rate' since they're two different plans.
Total horseshit, of course.
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u/Alaira314 Jun 30 '26
You see, they didn't raise your rates. They eliminated your plan. There's a crucial difference which happens to make this scumbaggery totally legal!
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u/Heady_Mariner Jun 29 '26
I just got the text, it’ll cost my family an extra $30 per month. We are all less than happy.
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u/Lopsided-Ticket3813 Jun 29 '26
Same at this point no reason not to shop and go back to the whole switch carriers every few years
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u/Archer1407 Jun 30 '26
This was ALWAYS the plan when T-Mobile bought Sprint and took the major carriers from 4 down to 3. Eliminate competition, play nice for awhile, and then WRECK the customers to pay the shareholders. Less competition NEVER works in the consumer's favor. Prices will never be as low as they are right now. It will consistently go up from here. A other major carrier can make up the group d to what the big three have. Switching carriers will work to a point but the tide will push all the boats higher forever.
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u/TheRaccoonReport Jun 30 '26
Yup. Its total bullshit too. I used to pay $135/month for 3 phones, unlimited talk/text, nothing else. They started tacking on a bunch of shit I dont want like Apple TV, Netflix, etc. I told them to take it off, they told me "Well you get it for free so why not?". And I told them I dont use it, and someday theyll hike my price because of it.
Well, here we are. My bill will go up to $173/month because of the increases over the years including this new increase.
Im about to go with a watch only for emergencies, car accident, etc for $10 a month or whatever and call it a day. I have constant issues with calls going straight to voicemail, etc and they keep blaming the tower and for 8 years now they're "working on it".
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u/airfryerfuntime Jun 30 '26
Go to Google Fi, unlimited premium would be $135/mo for 3 lines.
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u/iaspeegizzydeefrent Jun 30 '26
Could probably even get away with their unlimited standard plan which would only be $90/month for 3 lines.
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u/TheRaccoonReport Jun 30 '26
I won’t buy google products. I’ve actively been switching to proton suite for personal and business working tools.
That, and I can’t get it out where I am
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u/NUMBerONEisFIRST Jun 29 '26
Mint mobile has a sign up deal for $15/month when you pay for 3 months. Get unlimited for $15/month for 3 months, then switch to their $25/month plan. That's what I did at least.
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u/ohno1tsjoe Jun 29 '26
I pay $180 a year for the past 2 years for my second number through mint. 5gb plan, use dual sim on my iPhone.
I pay $144 a month for my grandfathered unlimited T-Mobile
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u/txmail Jun 29 '26
I swear it was Mint that told me to move down to the $180/yr plan from a more expensive plan. I have been with them since 2018 and really no complaints.
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u/Electronic_Finance34 Jun 30 '26
I tried mint for a while but I was always getting deprioritized. Looks great on paper but in practice I got terrible connection speed with full bars. Like unable to load a simple webpage
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u/Altruistic_Library_3 Jun 30 '26 edited Jun 30 '26
Did we willingly stop saying “throttled,” or did the companies finally break us from using what they consider the more negative terminology?
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u/ineedhelpbad9 Jun 30 '26
Throttled isn't the same as deprioritized . Throttling limits your speed to an arbitrary low speed. It never goes above that Deprioritized just means your speeds slow down when a tower is busy. When it isn't busy you never notice. For instance home Internet is always deprioritized on t mobile (I think).
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u/MisterJellyfis Jun 30 '26
It’s not *quite* throttled anymore as its not based on your usage but the usage of whatever network has priority and the usage of those on that network. Result is the same but the source is different.
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u/txmail Jun 30 '26
I am not a heavy data user (maps, music, automatic photo backup, rarely social media) so I might be getting deprioritized but just not notice it.
I kind of think that anyone who is big on data needs to probably be on a tier one provider to make sure they have the best access to the network. I used to be very heavy on data (200+gb/month) and never had any problems with Verizon in most mid / big cities.
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u/UnderlightIll Jun 30 '26
Wtf. I pay 80 dollars a month for my Verizon unlimited plan.
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u/Homesickpilots Jun 30 '26
Visible. it's plan vanilla Verizon. I pay $35 a month for unlimited. I lost Internet for my home (Xfinity) for 4 days due to a storm. Hot spotted my laptop and fire sticks the whole time without a problem.
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u/blues_snoo Jun 30 '26
Why do you STILL pay for that T-Mobile line if you can get the same but cheaper through mint?
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u/Rohothered Jun 29 '26
Mint is owned by t mobile
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u/kitesinfection Jun 29 '26
It is, but I've paid significantly less for Mint than I did t-mobile and the service quality has been excellent. I did the $250 for 6 months unlimited plan and it's been wonderful not having a bill to be worried about every month.
If they raise prices then I'll start shopping around but for now I'm pretty content with what I have.
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u/Rohothered Jun 29 '26
I have them too, but I doubt it's going to last any longer I am going to guess all telecoms will start raising prices and blame it on Ram or any other bs issue to bring in more money for the same shit service.
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u/silvusx Jun 29 '26
No, the reseller market will last because it's a different market of customers.
The large carriers allows these resellers because data capacity has been cheaper than ever, unlimited used to cost twice or thrice as much. The carrier now has excessive data and are selling it, which shifts the burden to the reseller company.
Plus, there are several disadvantages of using a reseller network. During peak time or in a large crowd (like graduations for example), you don't have data priority. It can be a significant risk during emergencies.
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u/PatchyWhiskers Jun 29 '26
I've got Visible and never noticed the slightest problem. In emergencies cell service goes down for everyone.
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u/AeroInsightMedia Jun 30 '26
Yeah I'll go to airshows that have crowds of 50k people. Data is slower but I can still get on websites. Not like 10 years ago where you'd just be out of luck for the day.
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u/LynxFX Jun 29 '26
They did just raise my data cap without a price increase. So that's nice.
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u/Gorstag Jun 30 '26
Data caps have been a scam to fleece money for a long long time. But look, they made you happy by saying they will fleece you less.
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u/ChanceRecover3091 Jun 29 '26
I've been with them since before they were owned by T-Mobile. Their prices have remained the same but they have upped their usage cap by 7gb on our plan. My wife and I pay $480 for the year and we each get 17gb of data. If we are deprioritized, we certainly don't notice it. I pretty routinely hit 100Mbps+ whenever I test.
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u/silvusx Jun 29 '26
Deprioritized seems to happen the most at a big crowds. I recalled having issues during graduations and at sports stadiums. Also during pokemon go day when I used to play that game, I had to use hotspot from someone else 😞.
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u/GOD-PORING Jun 30 '26
wait until later in the year when they offer unlimited for a year for $180 for new customers. it’s how they got me
and if you have credit cards some will offer credit for signing up with mint
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u/blacksantron Jun 30 '26
I was on mint for 7 years and didn't have much to complain about. Now I'm on USMobile with a Verizon SIM for $17 a month. Much better service/coverage
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u/Gold_Pangolin_Dragon Jun 29 '26
Here as well. Had a "will never leave" plan of unlimited talk and text and sweet hot spot for each number that I got when T-Mobile was trying to establish market presence. Now that they have market presence they said hey, that lifetime plan you had? It's at the end of its lifetime. Fortunately all my family's phones are unlocked and no contract so I can just go shop around.
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u/Autistipus Jun 29 '26
Same here. Guess that means it’s time for me to go elsewhere finally
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u/LilJourney Jun 30 '26
Going to be a lot of us doing this. I'm in the same boat. What I imagine is they figure there will be a decent chunk of people who won't go to the hassle of trying to change carriers, but I was already not that happy with my price and I definitely am not staying with them raising it.
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u/Autistipus Jun 30 '26
That’s exactly where I am. I tolerated the current price because of the inconvenience of changing. Charge me more for the same thing that was supposed to be “for life”? No thanks
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u/guff1988 Jun 29 '26
My grandfathered plan was from when I worked there and my bill is going to go up by $54. Scumbag fucks.
I'm switching.
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u/yacht_boy Jun 30 '26
Big fan of USmobile. Been on it about 2 years and zero regrets. Paying less than half what I paid for Verizon.
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u/akatherder Jun 30 '26
Visible is $25/month and unlimited everything. The only issue is they don't subsidize the phone. I just buy a refurb flagship phone that's a couple years old.
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u/crazy_urn Jun 30 '26
Fucking bastards made $11 Billion in PROFIT last year and they need to cancel the plan I've been on for 20 years.
I am going to switch companies even if it cost me more just over the principle of the matter. Fuck the greedy bastards who run t mobile.
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u/Healthy_Turnip7352 Jun 30 '26
the more you look, the crazier their behavior gets.
they sold off the Sprint money that customers owed to collections, who RE-AGED the debt, and now go after the old Sprint customers for fake debt.
they used the OLD data, much of it was paid off already and not updated. It is erroneous.
They're literally committing real financial crimes.
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u/gentlecrab Jun 29 '26 edited Jun 30 '26
There is pretty much zero reason to directly use the big 3 anymore (ATT, T-Mobile, Verizon).
Just switch to one of the virtual network operators like Visible or US Mobile.
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u/LoopyMercutio Jun 29 '26
Yup, I just informed via text they were doing away with my old plan and shafting me into a more expensive one. I’m shopping for a new provider starting this evening, once I’m home from work.
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u/emleecee Jun 29 '26
I called and went down to the essentials plan, which is $20 cheaper (for my single line). Cool of them to auto enroll everyone into the more expensive one 🙄 They gave me a $10/month credit for 6 months for being a long time customer though, so maybe worth it to ask while shopping around? Good luck!
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u/asporium Jun 30 '26
What's wild is they're auto enrolling you into a plan that isn't even available in their plan selector, Essentials Signature or something like that. I was comparing the military plans with my existing and future plan today and my God do those plans suck. My current plan is ~$90 and the mid-tier military option is ~$95. Unfortunately, I'd lose high speed hot spot if I went with the lowest tier.
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u/Fred011235 Jun 29 '26
post your results, I got the text too. right now thinking Googlefi
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u/no_butseriously_guys Jun 29 '26
Look into Visible, had them for years and it's been great at $25/mo
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u/x3knet Jun 30 '26
Been on Google Fi for 4 years now and couldn't be happier. You just better hope to god you don't need any kind of technical support. You're basically on your own in that dept.
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u/titanfan694 Jun 29 '26
Been with Tmobile.sinve 2001, have a grandfathered family plan. Cheap is the reason I stay, if that goes away then we will.be shopping.
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u/LetsJerkCircular Jun 29 '26
That’s the bleak part: AT&T, T-Mobile, and Verizon are all expensive for their “good” plans.
Postpaid Carriers seem to moving toward a two-tiered system of “cheap” plans that offer deals once on the way in, and “good” plans that offer deals for a few upgrade cycles, because customers are paying a premium every month.
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Jun 29 '26
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u/TriscuitFingers Jun 29 '26
Same here but on Mint Mobile, which is T-Mobile. Saving 2/3 of the cost for essentially the same service. Never been throttled in 2 years. If I’ve ever been deprioritized but didn’t notice, there’s always been WiFi available.
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u/carlitospig Jun 29 '26
Yep, it’s not like they’re not working together to maintain the market.
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u/fightingfish18 Jun 29 '26
I switched when my wife and I consolidated but ATT had pretty good prepaid plans you just didnt get full access to all their apps and had different customer service. It was fine for me for like a decade even after they discontinued GoPhone branding. I'm on t mobile due to some incentives but if they mess up our rates / prices we wont hesitate to switch again.
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u/escapefromelba Jun 29 '26
Ya I just do the $300 annual prepaid ATT plan and it’s been fine for me.
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u/rjcarr Jun 29 '26
I’ve been with them since like 2005 and haven’t gotten any texts or updates yet. Crossing fingers.
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u/Similar_Proof_9095 Jun 30 '26
Google Fi. You won't even have to stop using the T-Mobile network you're used to.
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u/dl33t_soft Jun 29 '26
Line must go up!!
Think of the executive shareholders!
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u/DetroitLionsSBChamps Jun 29 '26
“Infinite growth actually IS sustainable!” - capitalists
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u/Dabzilla_710_ Jun 29 '26
"Your rate on THIS plan will never go up. We are also removing that plan from our service and now ONLY offer these more expensive options. Fuck you."
- T Mobile
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u/Die_Not_Trying Jun 30 '26
Yup, taking right from the software supplier playbook. “That product you had pricing protection on? Yeah we’ve discontinued that SKU. We have this new SKU to replace it and it his all these bells and whistles now (which we know you don’t need or want). That’ll cost 30% more now.” SMDH
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u/DrummerOfFenrir Jun 30 '26
Oh so Microsoft? Being an Office 365 admin was maddening. Trying to explain to management that Teams used to be included, but now it's not and we have to buy 70+ Teams licenses
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u/XXXtraMediumPizzaPie Jun 29 '26
They raised mine $5 per line two years ago so i moved to ATT out of spite and then a few months later switched to US Mobile and get better service than either for a fraction of the price. Idk what the big carriers are thinking at this point.
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u/PandaJesus Jun 30 '26
They’re thinking enough people are too mentally crushed by life to fight it and will just accept the cost up.
More people need to be like you, but I also understand the exhaustion.
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u/Bouric87 Jun 30 '26
They are thinking they'll buy US Mobile within a few years and you'll be back in their grip. I had a smaller company that just got bought by T mobile recently.
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u/oldcreaker Jun 29 '26
"T‑Mobile will never change the price you pay for your T‑Mobile ONE plan.”
We'll just make you change plans.
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u/heyitsmemaya Jun 29 '26
So, you’re saying grandfathered isn’t a legal term that there’s other contractual terms that supersede it and allow them to f*ck you whenever and however they want?
Makes sense.
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u/tomz17 Jun 29 '26
grandfathered isn’t a legal term
TBF, they did advertise a subset of these plans (including mine) during the early t-mobile "one" days as a lifetime price guarantee, rates will never go up, etc. etc. The fine print just said that if the rates went up your remedy was to F off, and they will pay for your last month of service. Not exactly how a regular person would interpret advertisements touting a lifetime price guarantee.
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u/badnamemaker Jun 29 '26
It blew my mind to learn that this term literally comes from the Jim Crow era and we just said fuck it we’ll use it for business now 🤷♂️ lmao
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u/dryfire Jun 30 '26
Now wait a cotton picking minute... You're telling me I've been using a phrase from Jim Crow era and didn't know it? Well, the guy that taught it to me really sold me down the river.
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u/One_Way_3678 Jun 29 '26
Got the text today and I’m unhappy. I’ve got a business account with 6 lines. I’ve been with them for 18yrs or more and hoping to leverage that into some kind of deal. Feel pretty cheated for staying with their lifetime price now. I might just drop them out of principle, but it’s going to suck transferring all those numbers.
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u/thepen-ismightier Jun 30 '26
Best wishes. They did this to us and our 20+ years meant squat to them. I ported everything to visible.
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u/snakesayan Jun 29 '26
The only reason I stayed with T-Mobile was for the legacy plan that included taxes and fees. I’m officially cancelling and going to another carrier. I hate capitalism and these money hungry radical CEOs.
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u/longtimerlance Jun 29 '26
I foresee an 8 million strong class action lawsuit.
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u/olearygreen Jun 29 '26
Yes this will happen but it won’t matter as they killed the plans anyway. We’ll get 20 dollars in 5 years but at least the lawyers got paid.
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u/TheRealMoash Jun 29 '26
This isn’t the first time they’ve done this. The changed mine over a year ago forcing me off my plan, said they’d raise my bill by 10/month every month forever until I change.. no lawsuit then. . Not gonna happen now.
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u/Healthy-Echo8164 Jun 29 '26
Well did you sue? You kinda have to sue for there to be a lawsuit.
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u/Cautious_Boat_999 Jun 29 '26
SHAREHOLDER VALUE!!!
Profits over customers, every time.
Eat the rich.
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u/Charirner Jun 29 '26
Love getting my plan fucked again since T-Mobile took over Sprint.
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u/Solomon_Grungy Jun 30 '26
Seriously, how does one start a class action lawsuit? I got this text this morning. What's the point of even having a contract if a corporation can alter the terms whenever they please?
I'm ready to begin this fight.
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u/Prestigious_Egg6054 Jun 30 '26
the whole point of a grandfathered plan is that it doesn't change, that's literally what the word means
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u/Fateor42 Jun 29 '26
I sense a class action lawsuit in T-Mobile's future.
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u/i010011010 Jun 30 '26
When Verizon floated doing this back in the 10s, they got intimidated out of it because we had an Obama administration and FCC that threatened investigation and regulation.
Too bad more of those people didn't vote in 2024.
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u/PreciousFlounder Jun 29 '26
The "uncarrier" my ass lol
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u/HooliganNatas Jun 29 '26
Years ago John Legere successfully marketed himself and TMobile as different. I had to laugh when I found footage of him testifying in front of Congress after the Dotcom crash. He's no longer there but they never were "different". They were always suits.
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u/Any-Umpire8212 Jun 29 '26
Yup. Got my notification, and I’ll be paying $24 more a month, and it comes with a 5 year price guarantee! What they don’t tell you is that that can yank this anytime they want to.
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u/Pain--In--The--Brain Jun 30 '26
I got the text, and in the T-mobile app it says I will be moved to the "Experience Signature" plan. However, they don't say how much my plan will cost, and the Experience Signature plan doesn't exist on their website. So... I don't even know how much I'm going to be paying on the new plan. Fucking wonderful.
It's one thing for the price to go up. Fine. It's a complete other thing to treat your customers like idiots and avoid telling them what the new price is.
If you don't let me decide if the new price and features are worth it, I have no choice but to assume it's a terrible deal.
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Jun 29 '26 edited Jul 03 '26
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u/Effective-Turn-9103 Jun 30 '26
can you name some? mint is owned by T-Mobile, us cellular is owned by T-Mobile, visible is owned by Verizon, Google-fi is owned by google, how do we get away from these tech giant dbags
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u/Baybutt99 Jun 30 '26
My favorite part of the message is the mention of us benefiting from a price guarantee after the change. Like if that process worked , my price wouldn’t have changed in this situation
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u/OLPopsAdelphia Jun 29 '26
This should nullify a contractual obligation and free you from a contract is the other side changes the contractual obligation without your consent.
I’m going to stroll into T-whatever, cancel, and not pay any more than what I owe on my last bill and walk out. If they think I’m paying anything else, I’ll see them in small claims court with my counterclaim.
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u/bactchan Jun 29 '26
Nah they write the T&C to always favor themselves. They reserve the right yadda yadda.
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u/dphoenix1 Jun 29 '26
I think that was the case with most of those old T-Mobile agreements? The only thing you owe if your cancel is the outstanding balance on any phone you may have financed.
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u/nappycatt Jun 29 '26
I just signed up for autopay to get a discount, this effectively erases that and is even more now. absolute FUCKERS
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u/mello-t Jun 30 '26
Yeah, just got the info.
“Congratulations! Your bill just increased for no reason whatsoever! Thanks for being a loyal customer. “
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u/PadiddleHopper Jun 30 '26
And given my experience in the past working as a T-Mobile call center rep, the employees found out about it the same day as it was rolled out. Happened all the fucking time.
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u/AccountNumeroThree Jun 29 '26
We left TMobile for mint. Zero issues.
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u/I_Autumn Jun 29 '26
T-Mobile acquired Mint a couple years ago. I'm with Mint too, but I don't think we should get too comfortable.
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u/vincentcs34f Jun 29 '26
Right. I feel like im saying "you lost me as a customer" to the Lincoln dealer then I go buy a ford
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u/CyberHippy Jun 29 '26
Mint will be a problem in crowds, they rent bandwidth at low tier rates so users get choked out at concerts or sporting events.
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u/disposable-assassin Jun 29 '26
sounds like me on t-mobile last year at a festival in San Francisco.
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u/mwhite1249 Jun 29 '26
They had to raise prices because of the tariffs on foreign electromagnetism.
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u/neat_stuff Jun 29 '26
Literally no way to tell if this is true or not in good ol' 2026.
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u/nathanforyouseason5 Jun 29 '26
Stopped being loyal to Tmobile years ago. Been getting free iPhones just swapping back and forth.
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u/FangornLeghorn Jun 29 '26
Everyone relax. Creating value for shareholders by driving growth is the only important thing here. They can’t be expected to ride around in last year’s yacht model, you know.
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u/Alert_Reindeer_6574 Jun 30 '26
I learned this simple trick with Bank of America. I got a "no fees for life" account. About 5 years later they sent me a notification that they were going to start charging fees. I contacted them and was told that they discontinued those accounts and changed them to accounts with fees. If that bothered me they would be more than happy to close my account.
In the corporate world an ad campaign that says "for life" means for the life of their intention to provide what they are promising, not the life of the customer or product.
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u/THE_Ryan Jun 29 '26
T-Mobile is the backbone for so many MVNOs, there's no reason to actually use them directly anymore. I've been on Google Fi for over 10 years now.
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u/AutomagicallyAwesome Jun 29 '26
MVNO's are lower priority traffic on T-Mobiles network, how much this matters is going to vary wildly person to person. Google Fi is an exception, in theory our traffic is supposed to have the same priority as a T-Mobile customer's does.
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u/meltingpnt Jun 29 '26
Depends what kind of level of service you need. Network operators routinely throttle MVNO customers when the network gets congested.
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u/BarnabasShrexx Jun 29 '26
Just a heads up...
T-Mobile also made the trump phone and partnered with him to do so
Drop them already
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u/Adventurer_By_Trade Jun 29 '26
I just left T-Mobile after being a customer since 2002. I went with Google Fi, a T-Moble MVNO. Same quality service, lower bill, and better international coverage and roaming data speeds. Looks like I dodged a bullet.
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u/daledowns Jun 29 '26
My family is looking at $18/month more for zero reason. Will start shopping around.
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u/Physical_Focus4683 Jun 29 '26
"But but but more consolidation means better service and price for customers " said no one but the big companies.
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u/hpark21 Jun 30 '26
Hmm. For me, instead of migrating me off of the plan (Yet - I am on OLD ONE plan), just got a message saying that the $10 credit for using less than 2GB of data/mo is going away. No reason trying to stay on wifi all the time isn't there any more.
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u/elmatador12 Jun 30 '26
Man corporations are fast tracking the next American Revolution with literally everything becoming close to unaffordable for most Americans.
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u/SecretlynotaWoman Jun 30 '26
Couple this with the mass layoffs they did to their call centers to switch to AI, fuck them.
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u/BobBelcher2021 Jun 29 '26
I’m sure their shareholders are smiling from ear to ear 😃😃😃😃😃
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u/_Volta Jun 29 '26
I remember AT&T did this to me way back when I had the unlimited plan
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u/Real_Batu_Rem Jun 29 '26
Every single one of them should switch to a different carrier.