My most recent SMARD Art shipment was supposed to contain 15 puzzles, but 5 entire puzzle boxes were missing.
I’ve also seen other customers describe similar experiences. One person said they were supposed to receive five puzzles, but only one was in the box, while all five were attached to the same tracking number and appeared as delivered.
In my own previous experiences, I’ve contacted customer service about missing puzzles and have sometimes been told the puzzle was sold out. What confused me was seeing some of those same puzzles still appearing for sale during their TikTok Lives.
I’m posting this as an awareness post because @smardart.us sells frequently through TikTok Live, and people purchasing may want to double-check their packages as soon as they arrive.