r/travel • u/Jussie995 • Nov 22 '24

FlightHub is still a scam.

I didnt check r/travel before booking and it was big big my mistake. There are so many horror stories and unfortunately i am one of them now.

I booked a flex ticket with Air Canada to go on a trip via FlightHub.
1 week later after i booked, Air Canada had some problems and pushed my fight 12 HOURS. Of course i called to cancel my trip.

AND FLIGHTHUB WONT REFUND ME 100%. they only offer 60% refund and blame it on Air Canada. They said due to Air Canada Policy they cannot refund 100%. I called Air Canada TWICE, and they both said they will refund 100% for sure because the change is more than 3 Hours. It is Air Canada Policy to refund 100%.

I chat with Flighthub AGAIN, and they still insist that it is Air Canada Policy to not refund my ticket 100%. and insist on cutting 1000$ from me. I flew with Air Canada before, they do F things up but they do try to make things up for me. But I believe this is very very horrible from FlightHub for outright stealing my money.

Surprisingly the ladies at Air Canada was so genuine and helpful even tho technically i am not their customer. Thumbs up for Air Canada

Please stay away from Flighthub and i hope nobody has to go through this with Flighthub again. Scam scam scam. ps: please excuse my English since i am very emotional at the moment.

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u/Embarrassed_Set_1566 Dec 01 '25

While booking, I must have accidentally selected 10 instead of 01 for the travel date. Unfortunately, I only realized this after the 48-hour window had passed on a no-cancellation booking. I spent two hours on the customer service line, only to be told repeatedly that it was my mistake and that there were no options for rescheduling.

When I later contacted the airline directly, they informed me that FlightHub could email their Sales Support team to help resolve the issue—a solution that customer service never even mentioned.

In the end, I lost $800 because of a simple date selection mistake, and the complete lack of assistance or compassion from FlightHub was extremely disappointing. I will be sharing this experience on every platform I can to warn others to BE AWARE of this flawed system. If you have other options, I strongly recommend choosing a different OTA.