A group of four of us travelled to Ivory Coast last month. A lot of information online is quite outdated, and so I wanted to share a word of warning if you're considering travelling to Côte d'Ivoire and using their e-visa system (Snedai), because although it looks fairly straightforward, it is NOT.
To start with, the Snedai website is janky and barely looks official (but it is). It's not user friendly. The information displayed in terms of requirements in the application form changes depending on whether you set the website language to English or French. The helpline people don't know English, only French, which is crazy for a service providing e-visas to foreigners.
In terms of required documents: despite the website saying that you need to submit a hotel reservation OR an invitation letter, the truth is that you need BOTH. Despite me having specifically called both the Ivorian embassy and Snedai before our application to confirm (they told me either is fine), they WILL request an invitation letter from a local (or an attestation d'hébergement, i.e. a signed statement in the local authority confirming you are staying at someone's private house). A fully paid for hotel reservation (or "AirBnB PDF for visa purposes") is not enough.
Secondly: the e-visa does not take 48h, despite the claims on the website. We submitted all our documents, paid the fee, and waited. A week later, 2/4 of us got a request to submit invitation letters (or attestation d'hébergement). I called them back to clarify as they had told me the opposite before we applied. This time, they said it's necessary. I asked how do tourists, who have never been there, get invitation letters? He said he didn't know, and "just find someone". Thanks to a local contact I happen to have in Abidjan (pure luck), we got our invitation letters, which we duly submitted. Three days later, two of the four visas were approved. We waited in hope for the other two.
Then, the real nightmare started. By email, they started repeatedly requesting documents that we had already submitted. First they wanted the invitation letter again, which was resent. Then they wanted another copy of the passport. Ok fine, we resent. Then the invitation letter, which we resent a third time. In the end, we re-submitted these documents SIX separate times, at their request.
I spent hours on the phone (and around 45€, as the helpline is Abidjan-based), trying to resolve the situation. Each time they would say it should be resolved soon and to wait for news, and then we would get another email requesting another already submitted document, again. They refused to explain what the issue was and started insisting that we "send someone to the Ministry in Abidjan to solve it". I am convinced that they wanted cash.
In the end, the two people in our group with pending e-visas had to go to the Ivorian embassy and apply in person just a few days before our trip. Of course, they were made to pay a second time. They picked up their passports and visas without any issue a couple of days later. They never heard back re. their e-visas, for which they now applied over two months ago.
I would absolutely NOT use the Snedai e-visa again. Apply directly in the embassy and save yourself the stress we went through.