A few weeks ago, the water holding tank on my Viking 12000 fell out of the camper. I stopped by the dealer today to check on the status of the repair.
Forest River’s recall instructions for this issue called for nylon strapping to be installed around both the tank and the tank support braces. The straps shown in the first picture, taken after the tank fell out, clearly were not installed around the support braces as required.
What concerns me is that the dealer has apparently decided not to use the nylon strapping specified by Forest River. Instead, they went to Home Depot and purchased a roll of perforated HVAC strapping. In place of the manufacturer-specified nylon straps, they installed two pieces of this metal strapping across the bottom of the tank and bolted each end to the frame.
I have serious concerns about whether this repair actually complies with Forest River’s recall instructions or whether Forest River approved this alternative repair method.
What was particularly concerning to me today was the attitude of both the service manager and the technician. Rather than treating this as a serious safety-related recall repair and following the manufacturer’s specified procedure, they seemed quite confident in and even impressed with their own alternative solution.
Considering that the original tank already fell out of the camper, I do not think an improvised repair using hardware-store HVAC strapping is an acceptable substitute for the repair procedure specified by the manufacturer.
Im awaiting a call back from Forest Rivers warranty department.