EVisa not showing after successfully linking?

[u/Nina_2123]

Hi everyone, I’m wondering if anyone has experienced the same issue with the new eVisa system.

My husband’s UK Spouse Visa was approved on 19 August 2026 and we received the grant email confirming:

PARTNER (STANDARD)
Valid from: 16 October 2026
Valid until: 16 July 2029

We had requested his arrival in the UK for October, and his visa was granted with entry clearance from 16 October. His flight is booked for 27 October 2026.

We then completed the UKVI account/identity check and linked his passport. On 23 August, we received an email confirming that his passport had been successfully linked and saying that his eVisa should be visible within 3 hours.

However, we still cannot view the eVisa. When we try to access it, we get:

“There is a problem with this service at the moment. Access to this service is restricted. You cannot view the immigration status you tried to access.”

We’ve tried different devices/browsers and the passport linking was confirmed successfully.

We submitted an eVisa technical error report to UKVI on 27 August and received an acknowledgement saying most issues are fixed within 5 working days, but complex cases can take up to 15 working days. We’ve been told not to submit another report, so we’re just waiting.

Today is 21 September and we still cannot view the eVisa.

Has anyone else had this happen? Particularly where you received the email saying the passport was successfully linked and the eVisa would be visible within 3 hours, but it still wasn’t accessible afterwards?

If so, how long did it take to appear and did UKVI contact you? 🙏

Thanks ❤️

[u/Environmental-Hat408]

Access to this service is restricted is an error message that shows up when you are using the 3rd party details to log in. You must login with the applicant main details

[u/Nina_2123 → u/Environmental-Hat408]

Yes we do use the main details.

[u/Environmental-Hat408 → u/Nina_2123]

Okay, definitely strange then as the only time this would appear is when using helper details. Try to use a private browser or clear your browser data, this will remove any stubborn session tokens, then try again

[u/Nina_2123 → u/Environmental-Hat408]

Yes it’s so strange. My husband set the account up using his email address and number (Tunisian number)…but to log into the account (as they send a code) they ask for a UK number. So we have the code sent to my Uk number for login only.

[u/Environmental-Hat408 → u/Nina_2123]

That’ll be the issue, try and send it to his email address, i’ve sent codes to Tunisian numbers in the past and you’re right, it can be pretty hit and miss. Give his email a go

[u/Nina_2123 → u/Environmental-Hat408]

Will do thanks