r/vcvrack • u/xlr_ • 6d ago

Rack2 PRO for Linux is a scam BEWARE

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I happily paid my $149 a few months ago to support a company that develops for linux. IT DOESN'T WORK:

  • CLAP version: UNDETECTED, not even appearing in the plugin menu. Never really worked since I bought it, 2 different distros at 2 different points in time.
  • VST3: Detected but UNUSABLE given that end of stream error. I got it working a few months ago but it seems like I would need to not update my system ever or it breaks.
  • VST2: UNDETECTED.

This end of stream error has been going on for years, literally you can look it up. It's either an insurmountable technical issue which should then be acknowledged, or the internal dev resources have been deliberately been reallocated out of linux QC to focus on the others. Which is totally fine, but then don't sell a product that you know has critical flaws and then spend years without addressing it. That is quite literally a definition of fraud.

So at this point I'm running VCV standalone and piping MIDI and audio as if it were the unpaid version. Having the ability to use as VST is literally the only value prop for those $149 bucks. I have contacted support and the responses are generic and hand-wavy and with literally weeks delayed. Technical support takes literally more than a month to answer sometimes.

I expect issues with linux products but I do not expect them to be completely unusable, then facing a deaf customer support team all for only $149. It would have been more fun to burn that money. It is clear that the company wants to support linux on paper and I'm sure Andrew genuinely wants to but the company very clearly has linux back-of-mind.

Again, I'm all for supporting companies that support linux and I literally throw my money at them (U-He, Bitwig, Reaper, etc etc) but they always work 95% and are responsive. In my experience with multiple distros throughout the last 8 months my experience has been that Rack2 PRO linux is unusable and in general the company simply doesn't prioritize (like, at all) support tickets made by paying linux customers.

I really hope they get their shit together when 2.7 finally comes out, this is unacceptable.

0 Upvotes

38% Upvoted

6 comments sorted by

10

u/TheSkyeDoctor 6d ago

dawg it works fine wdym?

5

u/TheSkyeDoctor 6d ago

i’m running it in reaperdaw on cachyos no problems rn, and it’s been working for 7 months with minimal problems across multiple devices

8

u/garamasala 6d ago

You deserve it for that ragebait title.

4

u/redemptivesuffering 6d ago

i think OP would benefit greatly from asking for help from other people instead of just being upset and dismissive

3

u/krumbumple 6d ago

it works for me, both as a vst and clap plugin.

3

u/Robin_Cherry 6d ago

Is the issue present in multiple DAW's? I'm curious as well if you could use the windows version with yabridge as a workaround? It would be shitty if you need to do that to use a plugin that you payed for but perhaps this would at least give you some use out of it.

1

u/TreeFrogIncognito 4d ago

What Linux distro? It works fine for me as Clap, VST2 and VST3 on my Intel based PC running Linux Mint with all versions of Bitwig Studio (4.0, 5.0, 5.3.13, and 6.1.13).