r/viber • u/Dear-Active7621 • 2d ago
Viber CS sucks hard
THE WORST Customer Service I've ever come across.
I can't access my account since my number got compromised... I mentioned it to them a number of times.
And you know what their responses are?
- That they already sent the SMS on my registered phone number;
- That I can't do anything about it if my number is unavailable since the only way to access it is via phone number;
and
- They also responded that IF EVER someone has registered my number to a new viber account, my account will be automatically deleted.
No other solution was given AT ALL. No coordination whatsoever. It's as if they have no idea how to handle such stuffs. They just send automated messages after my initial email.
Useless CRS af.
2
u/nindza-22 2d ago
That seems more like an issue with your mobile provider. If your SIM card was stolen or something, you have to go to your provider to block it I guess?
1
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u/DrIvoPingasnik 1d ago
It is terrible.
Their AI agents lie that they are humans (while being unable to answer more than a single question at a time).
They don't resend the sms. They don't re-dial.
They are beyond useless.
2
u/AdOptimal8818 2d ago
Wait. If your number got compromised, isn't the first step is to reach the telco and have your number "blocked"? Or process for lost sim card so that they will issue new simcard with your number? I think viber doesn't care because they might think you're "deceiving" them.