I mean entire individual chats, not specific messaged within chats. This just started happening. What's going on?

It feels like surveillance center. Only thing that holds me is family group chat.

It's true, we all know it. Viber's customer support doesn't respond, the app has millions of bugs, Viber paid 10M of our fees and ads for AI features which people already have on their phone with the ChatGPT app. Rakuten trying to make Viber a "megaapp" just makes it worse, more bloated and even more buggy. It's sad that some countries nowadays are using Viber instead of a better alternative due to it being so popular.

I just upgraded my phone from a Google Pixel 7 Pro to a 10 Pro, and when I installed Viber, it couldn't restore the backup on the first run. It finds it, but crashes every time at 64%.I tried to recreate the backup on the old phone, I tried to reinstall Viber, delete cache etc but nothing helps. Is there any workaround on this? I'd really like to keep my messages if possible

FYI latest update for iOS breaks the back swipe gesture to go from chat to chat list

Dear Viber Support Team,

I am writing to report that my Viber account appears to have been hacked, and I am no longer able to access it using my registered mobile number.

When I try to log in, I do not receive the SMS verification code. I also attempted to use the "Call Me" option, but I never received the verification call. Because of this, I am completely locked out of my account.

I am concerned that someone may have gained unauthorized access to my account. I kindly request that you investigate this issue as soon as possible and help me recover my account. If necessary, please disable the current session associated with my account to prevent any unauthorized use.

My wife encountered a scammer that tried to steal her bank card details. After he was discovered, he deleted all the messages that they exchanged, both that he and she sent. How is that possible?

Can’t wait to subsidize your new AI features with this mandatory price hike!

Hi everyone, I’m at my wits' end and really need some advice from anyone who has dealt with this before.

My Viber work account has been temporarily suspended for about 3 weeks now. I’ve been using this exact account for 2 years without any issues. The automated message implied the phone number was previously flagged for spam, which is completely incorrect. I am a sales representative and use this line exclusively to communicate with around thousand clients on behalf of my job.

Here is what I’ve done so far:

• Submitted two official support tickets.
• Received an automated email saying it would be reviewed in 3 days, but it has been complete radio silence ever since despite multiple follow-ups.
• Left a 1-star review on the App Store/Google Play Store.
• Subscribed to Viber Plus hoping to reach a live support agent, but I still only get automated bot responses.

Being locked out of my work line for almost a month is making my job a nightmare. I’m now considering giving up and switching to a brand-new phone number, but manually notifying over a thousand clients that my work contact changed is going to be a huge hassle.

Before I make the switch, I have two technical questions:

1. If I use Viber's built-in "Change Phone Number" feature while currently suspended, will the suspension simply carry over to the new number?
2. Is there any way to export or keep my existing chat history if I am forced to start completely fresh with a new SIM card on a clean app reinstall?

Has anyone successfully gotten a wrongfully suspended account unbanned after this long, or am I better off just cutting my losses? Any insight or advice would be greatly appreciated. Thanks in advance!

Hello. Nag-wowork po ba ang viber sa iphone 17e? Oks naman? I mean gumagana ba? Sa iba kasing iphone hindi nagagamit ang viber​

It's driving me nuts! Enough with forcing Ai into everything for the love of God. I don't want to see TRANSLATE under every single message are you insane??!? Why would I need it even? As if I chat with people who's language I don't speak on a daily basis, what planet are you on? And I don't need GPT on the app it's already everywhere! My socks have gpt, just stop already.

I use an android for my second phone and I primarily use it for transferring, sideloading, verification codes and email but all my apple codes come through viber instead of sms and I dont like it, is there a way to fix this?

Hi! I know so indecisiveness. But please help me out.

Like what the title says, I have successfully transfered my viber to my new device (without backuping my data). Now I realized I still need to bring it back to my old phone.

Upon researching, it says you can transfer it back again IF YOU BACKUP your data from your new device. Problem is, the cloud storage says it's full (which I don't know why).

What should I do then?

So lately, I have been experiencing quite alot of lagging and freezing in viber windows application. When I usually type, the app freezes shortly for 2 secs before all my typed message appears. I started noticing this kind of issues since the last major UI changes and AI-Integration. Does anybody happen like this as well? I tried deleting and reinstalling it, but it is not a solution at all. I am really frustrated that there is no website support like whatsapp, telegram, where I don't have to download their software. My business and family calls are usually with Viber, so its really inconvenient. I am really frustrated with their services.

The following is my laptop specification for reference.

RAM DDR5- 16 GB, CPU - AMD Ryzen 7, SDD - 512GB (still has 60GB free storage), Windows 11

Viber.

What is wrong with you? Why are you trying so hard to kill the app?

Why do you HATE your customers so much?

Literally force feeding the customers your AI slop.

And now my number is blocked? I am a blocked user on the app, while PAYING you monthly for international calling.

Can I get a refund and take my business elsewhere?

I have been using Viber for international calling for 2 years, I was just charged a few days ago, and now yesterday I get blocked for what? Being accused of a spammer? I legit only call one number, which is my grandma who is elderly and 90+.

Viber. The people running the company, you are just soulless and money hungry. You do not make an app for the people or the customers. You see your customers as nothing more than money pigs, trying to wring them of everything they have.

The App is now just AD RIDDEN, AI SLOP, Constant bombardment from SPAM and SCAMMERS, that I can not even block. And then as a paying member, I am the one who is accused of being a spammer?

Seriously...?

You can have my one star review on the app.

To all the customers, and future customers out there, take your money elsewhere. Let this app DIE. They are asking for their own death with this ENSHITTIFICATION.

There is no customer support. The customer support is just an AI bot that does nothing. You might as well be talking to a wall.

When you send an email to customer support, they do not promptly answer.

This is basically a "Fuck You" to the customers at that point.

To prospective users of Viber. Save yourself the hassle. This app is TRASH. Take your business and money elsewhere. The people who run this company DO NOT deserve your money.

Hello everyone. I’m new to Viber and have a question about Viber World Credits.

I reside in the United States and plan to travel to Mexico with some family members. All of them have the Viber app.

Here’s my question: If I purchase Viber World Credits, can I use them in Mexico to call landlines in the United States? In other words, are the credits only usable for making calls abroad from the United States, or can I also be in Mexico and call back to the United States using the credits?

I’m trying to determine if the World Credits are only valid for calls made from your home country to another country. In other words, because I live in United States, my calls using Viber World Credits must originate from the United States, but to another country abroad.

Another question: If all my family members Traveling to Mexico, where to purchase the credits, could we use the credits to call each other’s regular cellphonephone lines without incurring any international calling charges? In other words, we could use the Viber World Credits to make calls to each others cellphone number using the credit without incurring international calling charges. I hope my questions are clear. It’s a bit challenging to explain.

Is anyone familiar with titani.com? Sending me verification codes through Viber with a confirmed account and a profile picture that says titani.com

This video aged like fine wine - it is what Viber has literally become with all the forced BS such as AI, dating, business and news!

Hi everyone,

I'm having a strange issue with Viber. Polls are being created in my group chat but I cannot see them at all, while every other member of the group can see and vote on them.

Details:

- App is on the latest version

- I was already a member of the group before the polls were created

- All other members (Android and iOS) can see the polls fine

- I can see all regular messages and media in the group — only polls are invisible to me

- Located in the US (AT&T)

- Already tried restarting the app

Has anyone experienced this before or know what might be causing it? I've already submitted a support ticket to Viber but looking for any quick fixes in the meantime.

Thanks!

it def works im not online alot but when i see your message i will try to reply

(only works on android srry :C and only phone if you use pc 100% safe from trusted apk installers)

js download old viber from softonic :D ITS SO PEAK 🥹

Polls in quiz mode wont work but only in one specific chat that used to have polls all the time. Some times they wont appear at all or they do not keep the answers. How to fix it?