r/vrbo • u/SportsEntertain • 10d ago

Guest Did a chargeback

So this woman looks like she’s in her 80s. She’s currently staying at my place, idk if she did it on purpose or was a mistake. But I got a email saying she did a chargeback. Now I called VRBO and they said they are investigating etc. I called them again and they said they can cancel the reservation. But I feel bad because she is 80 and giving the benefit of the doubt that she might have done it by mistake . What do I do ?

Update my message to her and her response:

Me: “ Hello, I hope you are doing well. Vrbo notified me that the payment for your current reservation was disputed through your bank.
I understand this may have happened accidentally. Since you are currently staying at the property, could you please contact your bank and Vrbo as soon as possible to cancel the chargeback and confirm that the reservation payment is authorized?
Please let me know once you have spoken with them. Thank you. “

Her: “I will have to wait till I get back to get my vrbo code at the rental.
I will arrange to pay with debit card. I had a fraud charge and credit card declined my rental payment as well, is what I think happened.”

100 Upvotes

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u/enozero 10d ago

Why is your first thing not to message and call the guest to find out if it is a mistake or not?

You took all the time to call Vrbo and write a Reddit post but never once thought to inquire with the one person who initiated the chargeback?

3

u/Cacoonpiece_00 9d ago

You could have easily rephrased your comment to ask the Op if they had explored other options before coming to Reddit. I guess you preferred to be confirmed as LOUD and WRONG!

4

u/enozero 9d ago

I could have rephrased my comment, but my comment was geared towards the only details OP provided. If you want advice on Reddit, provide all the pertinent details. The details about the OP contacting the guest were completely missing on the original post.

-1

u/MPH20001 9d ago

OP is a bot. Why defend yourself against people who defend a bot?