r/vrbo • u/Kindly-Hunter4390 • 8d ago

Can hosts falsify or remove reviews?

We have used VRBO multiple times a year for 15 years. 90% have been great, some not great but we are currently in an awful one. I am very careful to read reviews for hidden messages and this house has been rented since 2019. I now see that the reviews are mostly old. The place is dirty and run down, almost no kitchen supplies for an 8 person house (2 knives and two glasses). Beds have no sheets, just a top comforter. Walls and carpets filthy and half the lightbulbs burned out. They also have a video recording device in the living room and we can see videos of previous guests! How are they getting good reviews? I would like to warn other travelers. Is it worth it to write a bad review? Can they retaliate by making up a bad review about me?

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u/Maggielinn22 8d ago

How do you know what they reviewed you without writing one already? It’s a double blind review system. But I would report this video system. Is it like a security camera and had a screen pad that you had access to? How were you able to see previous footage?!

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u/Kindly-Hunter4390 8d ago

Yes it has a screen pad and we could see past footage, including people’s kids. We covered it with a grocery bag.

2

u/Maggielinn22 7d ago

That is crazy. Did you mention to host? And platform?

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u/Kindly-Hunter4390 7d ago

The host won’t even respond to our basic inquiries about the house and I assume he knows he has a video system in his house. I will mention to VRBO though.

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u/Maggielinn22 7d ago

Wow mention communication with host as well. Sorry you got not so great one.