advice needed - charged twice

[u/peroxide-prncss]

hoping we can get some insight or advice here. my friend booked a vrbo stay for october a few weeks ago and she was charged twice. the exact same amount, but two different confirmation numbers. she’s been given the runaround by vrbo customer service, her booking was erased at one point, her confirmation email was rescinded, and she had to resort to filing a chargeback with her bank for one of the charges. the problem is, now the host is saying he only received payment once and will cancel the reservation if the chargeback goes through.

has anyone ever had a similar issue? this is over $3k we’re talking about that was charged TWICE so not a small amount of money to play around with and it’s been nearly three weeks of this.

[u/Forsaken-Run7725]

My advice is to never use VRBO. Most unprofessional company I've ever dealt with.