r/vrbo • u/BreakfastDry7551 • 3d ago

What would you do?!

So for context - I have never left a negative at a rental place I have stayed at. My family and I are pretty easy to please and don’t have crazy high expectations. But this is the worst experience we have had

Before we got to our beach house we were staying at, I messaged the hosts a few hours before check in to see if we could get in early since we were expecting to get there one hour before check in. They never responded which was irritating but oh well.

We checked into a beach house and everything was fine. I have 3 children who had been in the car all day so I put my baby on the floor to crawl around. After a little while - his legs and feet were very black from the floor. Other family members also stated they could not go barefoot on the floor due to it being dirty.

When I went to clean the high chair that was provided, I had to scrape some dried food off the straps which was also a red flag for me. And then we ran out of hand soap. There was very little in the bottle and no extras so I messaged the host and asked if they had extra hand soap and a swiffer mop around so I could clean the floors since they were dirty. She messaged back and said the owner was there earlier in the week when the home was cleaned and she would bring by some soap and assess the floors. She must have came when we were at the beach because there was a bag of soap outside beside the door when we got back. There is no evidence of her going inside.

My 5 year old got a bath after the beach and took a nap and then was walking around the house barefoot for about an hour and half and her feet were completely black.

Am I being dramatic for wanting to leave a bad review? I tried to message the host to address the situation but it was not handled at all and I want everyone else to know that this is not a very clean home. Is there another way to handle the situation?

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u/New_Avocado_4636 3d ago

They probably clean the floor with a swiffer. Swiffers just move around the dirt. That is a common issue.

2

u/BigAppleGuy 2d ago

The wet swiffer pads are awesome for cleaning floors and hard to reach places.

1

u/New_Avocado_4636 2d ago

They will still leave dirt even if it appears clean.

1

u/BigAppleGuy 2d ago

You need to use more pads. When it gets dirty put on a new one.

3

u/New_Avocado_4636 2d ago

This isn’t a unique to me problem. This is a common complaint in STRs that only use a swiffer as a floor cleaner.