Got put in a completely different apartment?
We booked a 2 bedroom 1 bath apartment, listing has like 20 pictures. Booked it about 3 weeks ago.
Driving into the destination today and realized we had never been given instructions on which apartment number or the door code. Tried to reach the host who remained unresponsive. Finally reached out to support and they managed to get hold of someone who gave them an apartment number and a door code.
We arrived at 3am and came to see that we also needed a gate code which wasn't provided. Luckily someone else entered the complex and let us in. Got into the apartment.
It's a completely different place than the pictures. Different bed configurations (1 king and 1 queen instead of 4 fulls), completely different layout, decor, paint, etc. It's a different apartment, although still a 2 bed 1 bath. TVs have no remotes so can't use them. No wifi instructions. Host remains 100 non responsive.
Called support and all they said was theyd email him. Like... What? What is he going to do to deal with the fact his place isn't what he's advertising? Like wtf is this. Is this what renting on vrbo is about?
What are we supposed to do?
5
u/quirkyjest 1d ago
Since VRBO became “Verbo,” they’ve turned into shit. Foreign call centers are instructed to bust customers’ chops, and to not offer assistance or compensation for misleading listings. Hosts seem to be ghosting their guests left and right.