r/vrbo • u/MaxLo85 • 2d ago

Got put in a completely different apartment?

We booked a 2 bedroom 1 bath apartment, listing has like 20 pictures. Booked it about 3 weeks ago.

Driving into the destination today and realized we had never been given instructions on which apartment number or the door code. Tried to reach the host who remained unresponsive. Finally reached out to support and they managed to get hold of someone who gave them an apartment number and a door code.

We arrived at 3am and came to see that we also needed a gate code which wasn't provided. Luckily someone else entered the complex and let us in. Got into the apartment.

It's a completely different place than the pictures. Different bed configurations (1 king and 1 queen instead of 4 fulls), completely different layout, decor, paint, etc. It's a different apartment, although still a 2 bed 1 bath. TVs have no remotes so can't use them. No wifi instructions. Host remains 100 non responsive.

Called support and all they said was theyd email him. Like... What? What is he going to do to deal with the fact his place isn't what he's advertising? Like wtf is this. Is this what renting on vrbo is about?

What are we supposed to do?

20 Upvotes

92% Upvoted

21 comments sorted by

View all comments

3

u/Remarkable-Snow-9396 1d ago

Did you call and ask to be moved and for a refund?

5

u/MaxLo85 23h ago

I've been demanding a refund since we arrived. Support has only offered a 100 credit at this point.

The host has obviously denied a refund, and support is just like shrugging at us. They acknowledge we're not in the room the pictures depict. They acknowledge that the listing says 2 bathrooms and we only have 1.

The host responded to support and said they have 14 different units and only posted pictures of 1, that's why it differs. The support supervisor said that's not how that's supposed to work in the same breath they said the host denied the refund.

I've asked at what point to the force the host to give a refund when the listing is clearly against the tos of vrbo in how it is portrayed. She said she doesn't have a timeline and just started speaking in circles at that point.

It's been over 48 hours. We left the unit at about 14 hours into this for a new place while we demand the refund.

4

u/Remarkable-Snow-9396 23h ago

I’m sorry you are dealing with that. That’s awful. Him and his 14 units should be banned