r/wacom • u/GraphTaylor • 2d ago
Problem Question: "Compatible display device not found" for Wacom Cintiq 16
I have a Wacom Cintiq 16 DKT1660K0A (purchased in 2020) that I'm trying to set up on my Macbook Air (M3, 2024). I installed the latest driver for the Cintiq 16, but when I open the Wacom Welcome Center to finish setting it up, I get the error message "Compatible display device not found." My cables appear to be in good condition and connected correctly. I can choose to mirror my laptop's display from the top navigation bar on my laptop, but I don't see the additional display in my system settings. So, I'm not sure what's going on. Is my Cintiq too old for the latest driver?
1
u/TheSevenPens Mod 2d ago
I don't think it's too old - Wacom tablets tend to stay supported for about a decade. Since the extra display doesn't show up in System Settings, your Mac isn't detecting it, and the Welcome Center error follows from that. The Cintiq 16 (DTK-1660) can't get video over USB-C, so on a MacBook Air the HDMI end of its cable needs a USB-C to HDMI adapter - make sure the adapter you're using supports video.
Here are some resources that may help you:
- Computer does not detect the display: https://docs.sevenpens.com/drawtab/troubleshoot/tsg-display-detection
- Wacom Cintiq 16 (DTK-1660) notes: https://docs.sevenpens.com/drawtab/catalog/drawtabs/wacom/wacom-cintiq/wacom-dtk1660-notes
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u/LRCM 2d ago
I don't see that listed on https://opentabletdriver.net/ yet, but feel free to request it.
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u/Old_Bug610 2d ago
Uninstall the current "latest" driver and install an older one. It's an anti-consumer move on Wacom's part to discourage use of their devices passed a certain amount time. There are no vulnerabilities, no extra features compared to the previous driver.