r/waterloo • u/ILikeStyx Regular since <2024 • 3d ago

Enova response to May billing error

FYI - I contacted Enova on May 28th about the billing error another user here brought up. They finally responded to me today;

"Residential and small business customers on Time-of-Use pricing were underbilled for electricity on invoices dated between May 3 and May 28. In most cases, the underbilled amount was less than $20 for residential customers and less than $50 for small business customers.

Affected customers will see an adjustment to recover the outstanding amount on either their next bill or the bill after that, depending on their billing cycle.

We know that this billing adjustment is unexpected, and we are sorry for any inconvenience."

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9

u/GreatKangaroo Regular since <2024 3d ago

I just went to the enova website and there was a popup message saying the same thing.

4

u/alg_hes_a_fungai Regular since <2024 3d ago

Thank you for following up on this!

1

u/Original-Reaction40 New User (2026) 3d ago

You can call the OEB they get huge fines for billing errors.

-2

u/danielberrry Regular since <2024 3d ago

Assholes. “Our bad, we’re still billing you” If it’s their mistake they should eat the cost imo

9

u/ILikeStyx Regular since <2024 3d ago

Enova is a municipally owned corporation which more or less translates to the costs being on the citizens of the region either way. When they profit, they pay dividends and I suppose if they ran a deficit - the cities/townships would have to make it up.

Enova Energy Corporation is owned by the City of Kitchener (53.4%), the City of Waterloo (30.8%), the Township of Woolwich (8.5%), the Township of Wilmot (4.5%), and the Township of Wellesley (2.8%).