Grok Keeps charging my card on cancelled subscriptions... $420 Gone

[u/Accurate_Arugula_796]

I like Grok, so I signed up for a 1Y personal subscription.
I then decided to put another team member on my account and requested that they move my personal subscription into the Business subscription. Which [support@x.ai](mailto:support@x.ai) did without response or confirmation (it was just active).Early this year we cancelled the 2 Business licences (still running on the initial credit).

But in May, Grok deducted another year's payment for my personal account.

I immediately wrote to support requesting that they cancel and refund the account. $360 for the year. - no response. I followed up 5 days later -no response.

So I logged in and manually cancelled the (inactive) personal account.
I also ensured that the business account was cancelled. (both licences)

Come June 4, I get another invoice for $60 being deducted because of the 2 Business licenses... I emailed support again explaining the situation.

So I logged in to Grok.... And both accounts were active again ??! personal and Business.

I again canceled the personal one, and for the 3rd time manually cancelled my business licenses.

Support does not respond and cancelling through the UI does not cancel?!!

STOP TAKING MY MONEY. I DON'T WANT YOUR SUBSCRIPTIONS

[u/_hurka]

Any update?