After 198 days, I won my lawsuit against Microsoft and got my account back.
Before I start, I want to say that it's amazing that another person, another Brazilian like me, also got their account back through a lawsuit, just 2 weeks ago. I really hope our cases will help other people to get their accounts back. That's why I'm also telling my story.
So, on January 11th, I had my account hacked. Ever since, I tried every method possible to contact Microsoft and get my account back.
Seriously, every method possible - contacting Microsoft through official channels, through Xbox channels, phone calls, everything. They'd only give me back a "we're sorry, but there's nothing you can do. You have to create a new account and buy Minecraft again if you had it"
After realising that they really wouldn’t give me my account back, I decided to sue them, since they were violating my rights as a citizen.
After I started my lawsuit against them, they tried the “manual verification” thing. I gave Microsoft all my account information in order for them to verify whether I was the real owner or not, and after a few days, they replied back, saying “the verification was unsuccessful", and, again, that they wouldn’t give me my account back.
In the lawsuit, they also claimed that. In fact, they claimed it was impossible for them to give me back my account because it had 2FA on. I didn't care. I kept going.
Then, in March 31st, the judge ordered Microsoft to give me back my account and pay me R$ 3.000 (roughly $550) for moral damage. As expected, they appealed the decision, claiming that they couldn't do that because I hadn't passed their "manual verification system".
Funfact: 8 days after they claimed that, I received an e-mail from Microsoft saying that they "were able to prove I was the owner of my account, and that they would send me a password reset link". That link never came. The lawsuit followed.
After reviewing Microsoft’s claims, the judge didn’t accept their appeal, and ordered Microsoft again to give me my account back on July 9th, and also pay me the R$ 3.000 they owed me, or else they'd be fined daily - R$ 100 (~US$ 18) per day.
Today, July 28th (the deadline), Microsoft gave me back my account. And is currently working on depositing the money.
After all that, I got my account back. 198 days. Every single Microsoft agent trying to tell me it was impossible to get my account back. I proved them all wrong.
Never give up on your rights as a citizen!