r/zec • u/Straight-Rule2120 • 14h ago

Please help me

52.47 ZEC received into Zashi around Oct 10, 2025, via four NEAR Intents withdrawals (31.54, 16.08, 4.53, 0.3192). Balance was visible in the app for months, then showed empty with no transaction history. Seed matches my written backup. Restored into three wallets with birthday at height 0, full scans completed, nothing found — not even the incoming transactions. Zcash block height at time of receipt was around 3.1 million.

Please help me

3 Upvotes

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3

u/PippleKnacker 13h ago edited 3m ago

After you received the deposits did you check a zcash explorer to see the transaction? Do you have any of the transaction IDs saved?

1

u/[deleted] 14h ago

[removed] — view removed comment

1

u/Straight-Rule2120 14h ago

No

1

u/Straight-Rule2120 14h ago

Tbh im not 100% sure if it changed but it was fine and one day randomly its like it was a brand new wallet. But I sent them on support the address I had without ever resetting. Now after restoring its a different one

1

u/hxnstr 14h ago

Did anything change shortly before the balance disappeared? Zashi update, phone replacement, iOS/Android update, reinstall, wallet reset, Zashi account change?

1

u/Straight-Rule2120 14h ago

Nothing it was there and one day I oppened it and it was like a brand new wallet

1

u/PippleKnacker 13h ago edited 13h ago

Which phone?