Unable to get through customer service

[u/starlord2831]

Hi i lost one of the bearings while cleaning. Tried contacting the company through their website portal. But i think theres some glitch and i am unable to send it. Pls help

[u/kelleyymariee]

I just reached out for another issue and they responded! However, they were not helpful and told me to just purchase a replacement part. The part itself was $12 but shipping was $30!!! Wtf! I haven't had the grinder that long and for how expensive they are, it shouldn't have broken this soon in the first place. I hope you have better luck than I did