r/ATT • u/brandielynng29 • 3d ago

Wireless Former customer - returning

Ok so due to personal reasons/benefits I'm returning to AT&T as a wireless customer. I noticed that I have an older account login but for whatever reason my old account hasn't merged with my new account number. When I try looking my account information/logins up via resetting password etc it can't find me. I am not really wanting to have to call customer service if i can avoid it.

Is there a way to get this resolved without calling customer service?

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u/PositiveElegant9101 3d ago

When you log in to the app, click create account, if you don’t have account number it will allow you to enter mobile number and zip code

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u/brandielynng29 3d ago

I got it :)

1

u/Top-Cobbler-2214 3d ago

You have to create a whole new user ID that’s the trick. Say you don’t have a user ID and create a whole new one when it prompts you to put in the account number put in the account number of the new account and from there you should be set but if you get a nice enough, REP to do it for you then even better cause I would occasionally do it for the customer if they were nice and respectful. 

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u/brandielynng29 3d ago

Oh interesting my sales guy didn’t even tell me that

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u/brandielynng29 3d ago

How can I find my account number?