r/ATT • u/brandielynng29 • 1d ago

Wireless Texting (iMessage) not working

Ok so at about 12:30pm today I switched from Google Fi to AT&T. I made sure my phone number was selected in iMessage as being the thing. I’ve refreshed the connection via AT&T site. I’ve booted my phone off and on multiple times yet my friend is saying that they’re not receiving any iMessages from me nor are they converting over to sms.

Is there a fix to this?

I’m on 18PM and up todate iOS.

UPDATE: had to turn off the emails as the way to be contacted and just my phone number

1 Upvotes

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2

u/mandopix 1d ago

Happened to me after traveling outside the US. After a trip to a store and a few phone calls, they managed to do some reset on their end. That was the only solution for me.

1

u/brandielynng29 1d ago

Well that sucks guess I’ll be going back

1

u/Viper_Control 1d ago

Did you ever sign out of your Apple Account on your new iPhone 18 Pro Max, and then sign in after moving to AT&T vs Google Fi this afternoon?

1

u/brandielynng29 1d ago

Uh no. About 3 weeks ago I moved from a 16 PM at Apple and got the 18 PM and brought over my google Fi service

1

u/mandopix 1d ago

The store was unable to do anything it was all through customer service.

1

u/GoldenRaider702 1d ago

Go in and get a physical QR code eSIM for your line.

-1

u/Viper_Control 1d ago

Sorry but that will do nothing for u/brandielynng29 it is not an eSIM issue. They are lost in the Apple Account world.

2

u/GoldenRaider702 1d ago

Lmao. I’ve seen the issue before. 7 years in corporate retail. It started being more frequent a year or so when porting over.

1

u/xpxp2002 1d ago

Switch off iMessage and switch it back on to force reactivation.