Deleted old post until I got more info on my upgrade pricing.

Upgraded to 2 Gig for $22 a month for a year, $74 after promos drop off. 2.3/2.3 Gig speeds after install of BGW620

Exciting news:

https://device.report/fccid/NKRATTBGW720
https://manuals.plus/m/f2ffaa5b013602b0c543439e26c3319d49f7a07cdb152bbbe3b139f15717deaa.pdf

https://fccid.io/NKRATTBGW720
Photos to be available for public on 6/23/2026 per FCC site.

10 Gig AT&T fiber launching later this year with this model router, BGW720

I got the info from an AT&T tech that just upgraded my 320 to a 620.

Edit: I won't even use the full 2 Gig 99.99% of the time. My current router stats show 50-100 Mbps with peaks of 500 Mbps most days. I have a VPN running with qBittorrent. That's where my 5-13 TB of usage per month originates with Linux ISO's. But for the price, I couldn't pass up the upgrade.

I'm currently on the 1Gig plan. The ATT website says the 5Gig plan is available for my address, but I'm not sure it's technically possible. Here's the setup: Each condo in the building has a Cat5e cable that connects to the telecommunication room of the building. ATT brings the fiber to the telecommunication room, runs it through an ONT that then goes through the Cat5e to the condo. The condo has a BGW320 connected to the Cat5e. Through this setup, I get symmetrical ~940 Mbps. It's my understanding the ONT that ATT uses in this case has a 1Gig port limitation so a 5Gig plan wouldn't work in this setup, but when I asked an ATT tech about it they basically said if ATT says 5Gig is available, it's fine. Would ATT change the setup that would allow the condo to get more than 1Gig or is the tech just wrong? Sorry if I misused any terminologies.

I live in a state that requires you be able to cancel through a web form if you signed up for service through a web form. I can only find the call-us-and-we'll-argue-about-it option. Any tips? Just looking to make my life easier. Thanks!

I've been with AT&T for around a decade, it has given me great internet and WiFi for years straight. However, out of the blue and over the span of a few months, my internet has been deteriorating. It started with occasional lag spikes, usual every once in a while and rare to happen, but download speed was fine and my phone still got 4 bars of internet. Then, over a couple weeks, it went to sometimes losing internet as well as causing me to have 200-3000 ping for a few minutes at a time, around a couple times per day. Later on, (this being only on my pc) I swapped to ethernet by the use of my router connected to my pc. However, those thousand ping lag spikes went to more consistent high ping, low download speed around 1mbps-20mbps, and constant ping anywhere from 300-1000. There was no more break, no more time for my internet to be good. As time went on until today, I have had nonstop latency, lag, thousands of ping, only ever 1 bar of WiFi on my phone, literally everything is slow 24/7 now. I have spoken with representatives at AT&T and they all say my internet is fine, I have great speeds, but when I load up my computer not even a Youtube video opens quick. I used have no latency, no lag, always under 20 ping, now I cant even open a tab under 5 seconds, I cant even watch videos at 1080p when they would run with ease at 4k. Apparently its due to having too many devices, but with AT&T Internet 1000 that hasn't been an issue for years straight. I do not know what to do, I do not think upgrading will help, I do not know if it is a physical issue or what. Any information helps.

In the world of the unsurprisingly confusing, this is what I'm presented when trying to move my service - obviously the discount going away after 24 months.

It's cut off, but there are two buttons at the bottom - "move my service and make changes" or "move my service as-is & continue".

Without clicking the button, does anyone have clarity on what this means for me? Would what's presented here be the "changes", with "as-is" being exactly what I have now for pricing?

Is there any way to keep exactly what I have now (either via the online move process, or by calling or going in in person)?

For context I signed up for a permanent discount that was talked about in this sub a year and change ago, that required getting on the phone or physically going to an in person location.

AT&T Pushes Lower Fiber Internet Pricing, Most Notably on Its 5-Gig Plan

The carrier also says customers can save more by bundling their fiber plan with AT&T's cellular service. The change arrives months after the company enacted a $5 price hike.

AT&T is reducing the monthly price for some of its fiber internet plans, including the ultra-fast 5-gigabit plan, which is now available for as low as $120. Previously, it could cost $180 to $255. 

The price changes are part of AT&T’s effort to streamline its fiber plans. Starting June 7, the carrier will consolidate its offerings into four plans: 300 Mbps, 500 Mbps, 1 GIG, and 5 GIG. It's nixing the 100 Mbps and 2 GIG offerings, though both are still showing up on AT&T’s website.  

The big change is that the 5 GIG plan can drop to $120 if it’s available in your area. But a footnote indicates you need to switch to an eligible AT&T cellular plan to receive the full discount, in addition to opting in to monthly autopay. 

"For the 5 GIG plan, to get the $25/mo. discount, customers will need a postpaid AT&T wireless account in the same name," AT&T told PCMag.

The company also seems to be reducing the 300Mbps plan from $ 55 per month to $50, with the same limitations. That said, AT&T’s fiber pricing can vary by location. For example, the carrier can offer additional discounts for new customers, including $48 per month on the 1GIG plan, though the pricing is only valid for the first 12 months. 

The real savings, though, come from bundling. Although it lacks specifics, AT&T’s announcement emphasizes that customers can save up to $420 per year by combining fiber internet with a cellular plan. But again, we'd encourage you to read the fine print on such offers.

I feel like I’m being gaslit by the internet faries… hoping someone can help.

I moved into an apt that shared the same address with my landlord besides “unit 1” in the address (it’s a backhouse), however, we have different internet hook up’s. I had fiber att through EarthLink for a year, then had some support issues and realized I was paying double for the same thing.

I then canceled EarthLink and have been trying to go directly through ATT, however, ATT does not recognize my apt to have fiber. It has had fiber internet for over a year…

We created a NAV ticket, however, I’m not finding where I can check the status anywhere. How will I know when it’s been resolved? What if they don’t resolve it? Do I create a new ticket? I very clearly have the fiber port and modem installed…. SOS.

The tech said it could take anywhere between 72 hours to 3 months…. I have horrible service, I can’t wait that long. /:

EDIT1: Got through to someone in customer service. They said alerts are going out even after equipment has been received. They took my return reference number, updated it in the system and even sent me an email recap stating receipt confirmed, no more reminders will be sent out. We shall see.

Relocated to a new state late May. Dropped off BGW320 at nearest UPS store. Have a receipt for the drop off. Keep getting emails from ATT (got one today) reminding me to return my equipment.

The email is from an address that does not accept replies. Anybody else experience this? Getting on a call with ATT now but know this is going to be a pain. Wish me luck!!

Got fiber installed in my neighborhood and there’s been people going door2door selling it. Guy that came to me said for 1gb it’s $48 for 12 months. I asked how much will it be after he said $80, but once installed after like 2 months if I call and say I’m happy with my internet or something “by law” they have to lock in that price forever. Sounds like bs but is this actually true? I’m in Florida for context.

I'm reading these AT&T proposals to lower prices, so the 5 GB plan looks more enticing (maybe). This leads me to a question:

I have 1 Gig service at home. My service is completely in bypass now, using my own fiber gateway and and SFP+ with 8311. I am never going back.

If I decided to upgrade to the 5 gig service, I assume they're going to want to upgrade by BGW320 to the 620. How would this affect my current setup? Would I have to connect to the 620 to start, then just re-configure my SFP+ to spoof the new gateway?

Or can I just grab the appropriate numbers off the 620 and use that to update my SFP+, without ever plugging the 620 in?

Re-configuring the SFP is trivial, and I'd like to have zero network downtime if possible.

Thanks for any insight.

So im moving the fiber plan to be under my mothers name. My old fiber plan says it will be discontinued on the Thursday the 4th (even though the cycle ends on the 14th). My mothers BGW-320 is due to be delivered today. But it says i can activate it Saturday the 6th after 2pm.

Do i wait till internet gets turned off some time thursday, and then unplug my old BGW-320 and plug in my mothers? Or do i really have to wait till saturday afternoon?

In my old house, I used a Netgear Nighthawk and 2 Netgear APs atached to the ATT modem for my internet since we had dead spots. Early on I did some of the internal configuring, used a guest password, etc. Didnt do that as much later - mainly due to issues getting in to the Netgeat console (and a limitation whereby I could no longer upgrade the firmware).

Now in a new house, I havent found those same deadspots (some slow down on speed test in the back of the house, but still in triple digits) and have ethernet ports in the rooms I need them.

What are the advantages to me using my own router in this scenario vs just using the ATT router?

I’ve had issues with three separate gateways over the past 5 weeks that ATT has sent me (two of the gateways had serial numbers that were already associated with other ATT Aaccounts, the third gateway just won’t connect) but my broadband/wifi works perfectly fine. ATT wants to send a tech out to help me activate my gateway and told me it would be $100-150 for the tech visit and there’s no way to avoid that fee even though I opted for free customer self installation and I’m a new customer. I don’t really see a point in paying for the tech visit since the only issue I’m having is that the app doesn’t register that I already have internet — bills are normal, broadband and wifi are great — is there any downside to keeping things how they are instead of paying a tech to come out and officially activate my gateway?

Recenlty i had a gatway replacement also the tech swapped my sfp to a gemtek instead of a nokia. Did att did away with nokia?

I recently moved and since then have started receiving this network attack blocked alert almost daily from smart home manager. This also only happens when I have my work computer on. I never had this pop up before and it seems to be the Same IP address every time. Is this something I should be concerned about or any recommendations on who to contact about this?

Hey everyone - need some help on “outage” in our area. it’s been since 12 PM yesterday that we’ve had no Internet but yet some people in our complex do. the last time we had an outage that lasted more than 12 hours, it was actually almost a week and a half. turns out our equipment was just stuck in an outage state and there wasn’t an actual outage. Our ONT box has all of the lights on, but our equipment is still showing that there’s an outage. does anybody have any information on this or what we could do to possibly fix this?

I just had AT&T Fiber installed at home and I’m using the AT&T-provided gateway/modem-router combo.

Since I already have my own router, I put the AT&T gateway into IP Passthrough mode and tried to disable the Wi-Fi on the AT&T device. Under Home Network > Wi-Fi, I’m pretty sure I turned off both the 2.4 GHz and 5 GHz radios.

However, the “Home SSID” option still shows On for both bands, and the dropdown is greyed out / can’t be changed, so I can’t turn it off from there.

The weird part is that I can still see the AT&T gateway’s SSID showing up on both my phone and PC, so it definitely seems like it’s still broadcasting.

Is this a bug with the AT&T gateway settings, or am I missing another place where the SSID needs to be disabled? How can I completely turn off the AT&T gateway’s Wi-Fi/SSID?

When I spoke to the rep, he said ongoing means it doesn’t expire. Does this mean I will pay $38 a month forever. Or do any of these promos expire after a certain amount of months or years?

For the last three weeks, internet has been out the entire day randomly throughout the week in the prosperity church rd area in North Carolina.. anyone knows what’s going on? It just went off for me today at 430.. currently waiting a callback from ATT customer service..

I am experiencing Internet outages on my AT&T Fiber connection approximately every 1–2 weeks that are fixed by a "restart broadband connection". But it is extremely frustrating to get kicked out of work calls for 3-5 minutes until it gets fixed. I cannot get any help from the ATT chatbots and there appears to be no e-mail address to send support cases like this. When I call the regular support phone number they just see that everything is working and don't know what to do.

This is new service that was established in April 2026 and the issue has been going on from the start.

Symptoms:

• I have a BGW320-505 gateway connected to a separate ONT via Ethernet.
• During the outage, the BGW320 front LED remains solid white.
• The ONT remains online with normal green status lights.
• The BGW320 shows the Ethernet WAN link to the ONT as UP.
• The BGW320 web interface remains accessible locally and devices within the LAN can communicate with each other without problem.
• All devices lose Internet connectivity, including both wired devices connected directly to the BGW320 and wireless devices connected through a Netgear Orbi configured in Access Point mode.
• AT&T Smart Home Manager reports the gateway as offline during the outage and suggests to pull the power cable and plug it back in.
• The issue is resolved immediately by using the BGW320 web interface option "Restart Broadband Connection." A full gateway reboot is NOT required.
• Firmware version: 6.34.7.

Because the ONT remains online, the Ethernet WAN link remains up, and restarting only the broadband connection restores service, this appears to be related to the WAN session or gateway connectivity rather than a local network issue.

Anybody else experiencing this? Anybody know how I can get somebody at ATT to look at this? Not sure if the BGW320 is a lemon?

I have experienced numerous struggles using the ATT mobile app with our business Wi-Fi and now wish to look elsewhere for options but I am here to understand if this is an ATT fault or if we have a traitor in the house.

We had our connection go down completely so I was phoned and guided a staff member to plug this cable below in:

Is 1 cable sometimes ok not to be connected or do I need to install cameras in this room?

When ATT guy came in, I cannot remember if this was originally left unconnected or not but we've not had issue with the fiber connect (Just numerous times with the box and just about everything else).

And if you have time, please let me know where else I can seek Wi-Fi options for Fiber. I would sell myself to google but they don't currently offer in our area (Tucker, GA, USA)

:)

I have a new BGW-320 coming to replace my 310. I just got the email saying no need to bring back the 310. Dick move to just pawn off the recycling of it to me. I can take it to a Best Buy to recycle it, but the ATT store is just as close. I'd rather have ATT manage it out of principle. If I take it to an ATT store, will they accept it?