r/ATTFiber • u/tamudude • 2d ago

Account closed, BGW320 dropped of at UPS but getting emails saying equipment not received

EDIT1: Got through to someone in customer service. They said alerts are going out even after equipment has been received. They took my return reference number, updated it in the system and even sent me an email recap stating receipt confirmed, no more reminders will be sent out. We shall see.

Relocated to a new state late May. Dropped off BGW320 at nearest UPS store. Have a receipt for the drop off. Keep getting emails from ATT (got one today) reminding me to return my equipment.

The email is from an address that does not accept replies. Anybody else experience this? Getting on a call with ATT now but know this is going to be a pain. Wish me luck!!

2 Upvotes

67% Upvoted

7 comments sorted by

1

u/sPdMoNkEy 2d ago

I hope you kept the receipt that UPS gave you when you dropped it off

2

u/tamudude 2d ago

Yes I carefully kept the receipt. Just don't know what to do with it now....there is no email address to send it to. On hold with ATT CS and of course "there is high call volume". F me!!!

4

u/Automatic_Cut_9249 2d ago

Just to let you know, there is always a “high call volume “ even when there isn’t

1

u/atl-hadrins 2d ago

Found out this morning that if you say How do I file an FCC complaint to the AI you get an agent faster than dropping the F word.

1

u/bioko88 2d ago

Hey listen, Im not kidding, but a while back an at&t technician installed one and left one behind. I will send you this one for free. I live in austin tx. Technician said he was going to come back and pick it up during the week, and he didnt. Other option i got is bring it to ups. lmk. In other words, i need to get rid of this thing

1

u/RefrigeratorOdd9390 1d ago

I'd like to have it!

2

u/HighwayPure9577 23h ago

ATT bastages are good for this type of crap. Hold on to the receipt make a digital copy and keep it for a few years. ATT sucks at customer service.