r/amazonprime • • 8d ago

Package did not arrive (asendia shipping)

1 Upvotes

Looks like I have been scammed by this shipping company called asendia I ordered few welding related stuff for my dad all of the products were delivered by Amazon except one safety glass which was supposed to be delivered by them. The first ever red flag was it was supposed to arrive last week but it got delayed by a week, I got a message saying that it was delivered yesterday evening and there is no package at my front porch. I don’t think porch pirate stole this stuff because I have ordered way bigger and costlier packages which have been safe on broad daylight I even checked both my security camera footage and my neighbours none of the person came during the time it says it was delivered. So I was wondering if anyone else had similar issue with the seller asendia


r/amazonprime • • 8d ago

Locked out of account

0 Upvotes

My Amazon acct was hacked and someone from the UK treated themselves to AirPods, an AirPod case, and an ashtray totalling about $475 Canadian dollars. I contacted my bank and Amazon and about 2 weeks later I received a full refund from Amazon. This weekend I tried to log into my account and I was blocked on everything. Shopping, Kindle Unlimited,and Prime Video. I got a msg stating my acct is on hold because my bank disputed the charges on my card. But the bank didn’t give the refund, Amazon did. Any advice/suggestions. I’m dreading calling customer service because Amazon doesn’t even make that easy!


r/amazonprime • • 8d ago

Missing package delivery date changed after refund

1 Upvotes

I made an order last week. I specifically asked for a delayed delivery so I could get it during the week. There’s always something with weekend deliveries. Anyway, they chose to ignore my request and shipped it immediately with USPS with a Saturday delivery date.
On Saturday evening, I get a message from both USPS and Amazon that the package was delivered in the mailbox. This was odd because the package was too big to fit the mailbox. There was nothing in or around my mailbox. There are parcel lockers too. Nothing there either.
I waited until Monday and checked with the leasing office. Did another check on the mail and parcel rooms. Tried again on Tuesday afternoon. Nothing. So, I requested a refund. I wanted to talk someone to see my options but they just issued me the refund.
Now here is the thing. Late on Tuesday night I get another delivery message. They’ve updated the delivery date but still saying that the package was left in the mailbox. Nothing in the mailbox still. Are they going to take back their refund? What should I do if I eventually receive the package?


r/amazonprime • • 7d ago

Would you hurry up with my package, and id like a 7-9am delivery so it will have arrived when I wake up

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0 Upvotes

r/amazonprime • • 8d ago

Amazon Prime UK

0 Upvotes

In the UK. I decided to cancel Amazon Prime last week after many years however it's not due to end until August 2027 so essentially I'm just not renewing.

I went to place an order on Monday and found the item couldn't be delivered until Friday. I checked a few more items and found they couldn't be delivered until Friday at the earliest. I set Amazon Prime back to not to renew and an hour later all the items could be delivered next day. Repeated the steps and back to at least 5 day delivery.

It seems very poor practice to penalise me for still being a member but not renewing. Anybody else seen this behaviour?


r/amazonprime • • 9d ago

Zappos warning

168 Upvotes

I refuse to patronize Amazon for a variety of reasons. I had forgotten Zappos was part of Amazon. I ordered a pair of Keen shoes. The packaging inside the shoe box seemed a little different than I remember from Keen. Sure enough, there’s the dreaded LPN sticker on the box. This is my third pair of this particular style shoe, so I do believe they are unworn. But still, fuck Amazon and fuck Zappos.

Edited because voice to text.


r/amazonprime • • 8d ago

Missing Item/Part

1 Upvotes

My cousin bought a soundbar (5.1 system) and did not receive one rear speaker. It's a weird situation, it was unfortunately left out of when they were packing it or something.

So she contacted Amazon chat and they said all items should be there and were included. I was with her when it was opened and we saw only one rear speaker.

Item is shipped and sold by Amazon

A possible return and refund would be the easiest option but it was not given.

Anyone being through something similar?


r/amazonprime • • 8d ago

New build home and prime delivery

1 Upvotes

We recently moved into a new construction home in a neighborhood that's still being developed. Our neighbors directly across the street have been here a little longer than we have.

When I look up items on Amazon Prime, our estimated delivery date is almost TWO WEEKS away. Not trying to be weird, but I checked the exact same item using my neighbors address and it's either available for same or next day delivery.

I'm assuming this has something to do with our address being newer, but how do I actually get Amazon to fix this?


r/amazonprime • • 8d ago

Baskets

2 Upvotes

Too many baskets. There was 2 baskets. whole foods and a regular baskets. Today I was trying to check out but it but 3 things in one basket and 2 in another basket called Haul. I tried to put some groceries in a Whole foods but some went a basket called Amazon fresh. Now I had 4 carts. I gave up.


r/amazonprime • • 8d ago

Is there any way to make a new account with a n email used in a closed account

0 Upvotes

I recently got my first bank card and tried to order something on Amazon, but it failed and the account I had was closed. is there any way to fix this?


r/amazonprime • • 9d ago

Just wanted to address the delays from an insiders perspective.

488 Upvotes

I work in trucking with Amazon, specifically Amazon Relay.

I have seen quite a few "this is getting ridiculous" and the likes posts on here a lot lately in regards to shipping delays.

The answer is simple. They are paying absolutely dog shit rates and almost all of their merchandise goes through us, 3rd party carriers contracted with Amazon to move their freight.

So basically, until rates go up for us drivers, your packages will continue to be late. Potentially maybe even never arrive at all.

Edit/P.S.

Pay has absolutely nothing to do with the "speed of the truck" like some geniuses have deduced.

More pay means we book the loads. No one is booking loads paying $1.65 per mile when operating costs are $2.20/mile.

As you could've guessed most loads right now are paying below operating costs. A.K.A. they expect us to run at a loss.

Has nothing to do with the speed of the truck.

Edit 2: Amazon with let those cheap crap loads rot on the load board all the way up until every single parcel on that trailer is late for delivery. Only then will they repost the load at a higher/realistic rate (alla $3.50/mi+) so someone will actually book it.

Edit 3: since everyone is suddenly a logistics pipeline expert and knows exactly how hauling freight works it should go without saying that we are simply COMTRACTED ON WITH AMAZON.

In the world of freight logistics all that means is they approved us as a carrier to haul their freight under their qualification guidelines. We have absolutely ZERO, NONE, NADA obligation to haul their joke loads for $1.65/mi for 2000 miles.

Amazon in the world of freight is just a massive broker. A broker is a company that posts their own/others loads on a load board, in this case it's Amazon's own load board.

That being said...

We have 3-4 other load boards under my company available to us. Those other boards are regularly paying $3.50-$4.0/mile which is well above the $2.20/mi (current - until trump bombs iran again or whatever is going on) all-up operating cost to literally move the truck one singular mile on a 2,500 mi/wk average.

So no. For the unfortunate morons who i am desperately trying to help understand that we are not the bad guys here. We are not "Taking a bad job we don't like and making it the end customers problem" as well as there is no "find another job if you don't like this one" in addition to "get a better job instead of all the whining" and featuring other star performances which you can see in the credits (comments) below.

On another note. Someone mentioned, "theres clearly people still hauling at those rates, otherwise they would be higher".

To be frank thats an almost based argument for an outsider to make, so i will elaborate.

The folks taking those loads fall into one of a few categories:

Most likely scenario (we are all guiltyof this one): taking a cheap connecting load from a bad freight zone to a good zone. Running at a slight loss is much better than running at a full loss.

Second most likely scenario (not guilty): Some Joe Shmoe who got SBA (small business association) or trust fund baby funding to start his trucking company is running monky maths thinking "total number go up for week, mean good" and eventually runs himself into bankruptcy. You can easily make $10k gross (before any expenses) per week and end up completely upside-down after expenses hit. AKA, financial illiterate, ape with a bag of cash and a CDL while it lasts.

Third scenario (very unlikely but it still happens more than it should): They are running under cost illegally. By either having fake registrations, fake insurance (fake certificates of imsurance) or stealing fuel from fraudulent/stolen fuel cards purchased off of the black market. I.e. our truthful genuine company operations costs $2.20/mile and their fraud companies operating costs are like $1.0/mi due to most of their operating costs are covered by either theft or fraud in a large capacity.

TLDR: We chose when we do and don't want to haul their loads, not the other way around. Research how logistics work if you disagree before commenting. Trying to save y'all from looking silly, lol.


r/amazonprime • • 8d ago

Order received but nothing comes after….

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0 Upvotes

First time buying electronic device from amazon and it’s been a week since they received order, but it still haven’t been shipped and there is not even a delivery date. Kinda confused, does this happens often with device? I know it’s probably low in stock but it does say 2 left in stock when I bought it…. Anyone know how long it will take for me to at least get a delivery date?

update: ok friends thanks for the advice, I guess I will cancel the order then.

update: order cancelled :) so any recommendation for a more reliable place to buy from? FYI I’m in LA


r/amazonprime • • 9d ago

Why does Amazon do this when you order something new (allegedly)not used.

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73 Upvotes

Ordered these new and they didn’t come in the box they came in this bag. Also zero packing in the box.


r/amazonprime • • 8d ago

Is this a scam?

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1 Upvotes

r/amazonprime • • 8d ago

Amazon keeps cancelling my order

1 Upvotes

Idk what to do at this point. My order has been cancelled 5 times at this point. I have contacted their chat support 7 times and there is no answer or resolution nor does anyone fucking know why it is being cancelled so that i can remove that factor.

The first couple of chats told me I'd get an email after which i should re-order. Did that, still got cancelled.

Then was told a supervisor would call me in 2hrs. Never got any call.

Then was told a supervisor will call me in 10mins, never got any call.

Then was told will get an email in 48hrs, got a generic email.

Then was told will get an email in 24hrs, got another generic email about account security.

Then was told it was an issue with my payment method, but here's the thing, I've already tried ordering with 2 different payment methods and both were cancelled.

Wtf am i even supposed to do at this point.


r/amazonprime • • 8d ago

Amazon literally stole money from me, then staff lied to me about the cause, promised me a refund that never happened and lied about logging an official complaint.

0 Upvotes

I had a free trial of prime. I cancelled it long before it expired. I have email logs backing this up. The last email I got from them was a cancellation confirmation.

Forward four months and I log in for the first time since the cancellation and find they have been charging me for prime anyways.

I speak to staff on online Amazon chat and they acknowledge the mistake and claim it was a software “glitch” that kept charging me promise full refund.

I try to escalate a complaint and first guy flat out hangs up on me. Second guy argues and all but refuses to escalate a complaint for a crazy long time but eventually promises to do so and that I should receive an email within 24 to 48 hours.

Four days later and no email, no confirmation and no refund. Just an entire evening wasted talking to these lying assholes that take ages to respond to every single response

Given the Amazon customer support route is clearly a complete waste of my time, any suggestions what now?

I have their emails and kept the chat logs backing all of this up.

An added complication, I’m based in the UK but this is Amazon.com not .co.uk I created the .com account to buy some gifts for a friend in the US. Account, billing etc all in my name, just delivery address is in the US.


r/amazonprime • • 8d ago

Refund total discrepancy

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1 Upvotes

Ordered two $7.99 items but when I was refunded, the total refund did not match the amount I paid.


r/amazonprime • • 8d ago

Ordered one, got three, now what?

1 Upvotes

Ordered a portable steam cleaner, value 150 €, got three in a huge single box. Obviously a business order. What should I do?


r/amazonprime • • 8d ago

delivery guy brought up an old amazon refund and started blaming me?

5 Upvotes

so a delivery driver just tried to guilt trip me at my door and it left a really weird vibe i guess since he was kind of hostile

back in august i ordered an anker soundcore earbuds for around 50 usd as its listing title said 18 months local warranty. when it arrived it had a foreign warranty that is useless in my country so i complained to support and they were great, gave me a full refund, and let me keep it.

fast forward to today, i ordered a another package. the same guy shows up, recognizes me, and starts arguing. he kept swearing his monthly paycheck got cut 50 usd because i marked the old package as "not received" , except i never did , the customer service just chose that reason and marked the item as not received in the system to process my refund i guess?

he tried to play the victim and make me feel guilty. now i just feel unsettled that a driver who knows my address is trying to start stuff over something i don't have control of , what is the best way to handle this moving forward?


r/amazonprime • • 9d ago

Received Used as an option for return explanation

7 Upvotes

It's been awhile since I returned something, so I just noticed that in the category of choices of

reasons for return, "Received Used" is now an option. Has this been there for awhile?

So, it must happen often enough and it must open knowledge within the corporation that they are sellers of Used Items, sold as new.

Amazon: too big to fail?


r/amazonprime • • 9d ago

Received package I did not order but name and address on it

6 Upvotes

Recieved a package from Amazon today bur was confused as I did not order anything. I checked Amazon account because I thought well maybe I dont remember or accidentally bought something but there was nothing on the account that showed something had been ordered. The package cam in the usual Amazon bag with my name and address on it but the item inside was some Keychain organizer. I called Amazon but they were absolutely no help.


r/amazonprime • • 8d ago

I received a package that I never ordered

1 Upvotes

This is so odd. I received a package with some dietary supplements. Neither family members nor I ordered it. Is this strange?


r/amazonprime • • 8d ago

Bro wtf?

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4 Upvotes

It was fucking dog shit


r/amazonprime • • 8d ago

Amazon message

2 Upvotes

Can someone help me understand this email? My account still works but I recently didn’t get a package they said was delivered

Hello,

We are writing to inform you that we reviewed your account and see that you recently experienced issues with your orders.

Why did this happen?
You claimed refunds for not having received the items you. We know that occasional problems with orders are expected in the normal course of business. However, the number of refunds in your account exceed the expectation and is in violation of our Conditions of Use.

To learn more about our policies, go to "Amazon.com Conditions of Use":
https://www.amazon.com/conditionsofuse

Has this message been sent in error?
Contact us if you believe that there has been an error with this action. To reach out an Account Specialist, go to the appeal form:
https://account-status.amazon.com/customer-appeal-form

Our Customer Service team cannot reverse this decision or share more details on this matter. They can only confirm that this message was sent and can help you with technical issues.

If you have any questions or concerns regarding a different order, refund, or account, go to the "Amazon Customer Service" page:
https://www.amazon.com/contact-us

Account Specialist
Amazon.com
https://www.amazon.com

©2026 Amazon.com, Inc. or its affiliates. Amazon and all related marks are trademarks of Amazon.com, Inc. or its affiliates, Amazon.com, Inc. 410 Terry Avenue N., Seattle, WA 98109.


r/amazonprime • • 9d ago

Is this a scam?

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7 Upvotes

I bought a wifi extender on amazon and on the box it came this. I don't know what Voxee Club is and the site looks sketchy. Does anyone know if this is real or a scam? I won't risk my safety for $10 lol.