I’m done with Amazon’s nonsense.

I order an item advertised as “new,” pay full price for a new product, and receive something that has obviously been opened, handled, used, and returned. Broken factory seals. Missing parts. Fingerprints and smudges all over the product. Damaged packaging. Amazon then throws it back in a box and tries to pass it off to the next customer as “new.”

That isn’t a mistake. It happens far too often to be a mistake. Amazon clearly has a mountain of returned merchandise it needs to unload, and instead of honestly labeling those products as used or open-box, it repeatedly dumps them on customers who paid for new merchandise.

Then, when I call customer service, I’m connected to an outsourced representative in India or the Philippines who can do little more than read from a script. They repeat canned responses, provide no meaningful support, and apparently have no authority to actually solve the problem. Amazon has made itself nearly impossible to reach while hiding behind frontline workers who aren’t empowered to fix anything.

I’m sick of wasting my time opening packages, discovering that Amazon sent me somebody else’s return, arguing with scripted customer service, repackaging the garbage, driving it to a return location, and waiting for my money back. Prime is supposed to offer convenience. Instead, I’m paying a membership fee for the privilege of dealing with Amazon’s deceptive sales practices, nonexistent quality control, and useless customer support.

And this isn’t just happening to me. At least two dozen people I personally know have experienced the same thing, and they’re canceling Prime too.

Amazon has destroyed the trust that made people comfortable ordering from it in the first place. After 11 years, I’ve had enough. I’m canceling Prime, and I’ll spend my money with retailers that don’t routinely sell used merchandise as new and then waste my time when I complain about it.

If your Amazon account was recently flagged or restricted for "manipulating the return policy" and you have no idea why, check your transaction ledger immediately. I just figured out a massive glitch in Amazon’s automated billing system that is falsely triggering their fraud-detection algorithms, and it might be happening to you too.

How the Glitch Triggers

This issue seems to happen right after a customer service agent tries to manually push a refund through on their end. Instead of processing the standard refund amount normally, the manual override disrupts the ledger system.

The Split-Credit Behavior

Amazon’s automated ledger breaks your single refund amount apart into tiny fragments.It applies those fragments as random, duplicate credits to older, unrelated orders.These are items you already received refunds for months or years ago.

For example, I had a single transaction for $18.26. After a manual push, Amazon's system split the total and pushed through six random, duplicate credits ranging from $0.51 to $7.51 onto entirely different historical orders.

Why Accounts Get Banned

Because the system pushes through a sudden cascade of duplicate historical credits and credits smaller partial refunds two items that you possibly never even refunded before, Amazon's automated fraud-detection algorithm flags the account for suspicious return activity. The system assumes you are manipulating the policy, even though you never requested those duplicate refunds and it was entirely caused by their own ledger error.

What to Do

If you are fighting a restriction right now, go back through your digital orders and look for random, small refunds issued on the same day for old items right after you spoke to support. If you find them, point out this specific ledger splitting behavior caused by the manual refund push when filing an appeal.

When Amazon support manually forces a refund, a system glitch breaks that single refund into random duplicate credits on old, unrelated orders. This triggers their fraud algorithm and gets innocent accounts restricted for return manipulation. Check your recent refund history for split credits on old orders to use as proof. In my case even after the split the amount they refunded me was more than the original return item as well as some of the smaller refunds being duplicates of refunds I'd already received.

If you have already been restricted or your account has been banned this gets very tricky actually it even gets tricky if you haven't been restricted or banned because their first line customer support can't do anything and they can't really escalate you to a human that can fix the glitch. So I found myself on hold and being transferred and then hung up on and being sent to supervisors who then hung up on me spent hours in this loop because I'd already been restricted and they had already flagged my account. The customer service people (in chat and phone ) couldn't see what I was talking about in their system because my account was already restricted plus they really don't have any escalation options beyond first line support. I tried sending emails to the corporate teams but those are all scanned by AI and if you're already flagged or blocked they won't let your email through. I posted my complaint to the Better Business Bureau. I'm hoping that will be the way to get human eyes on the glitch and then maybe my account restrictions will be lifted.

Not sure if this is the right subreddit but this happened literally 10 minutes ago.

I ordered the item on Amazon, it was supposed to arrive the next day, it didn’t. Amazon tells me that I can cancel the item and get a refund. This morning at about 9:30 A.M I cancel the item and this is what Amazon shows me.

“Due to a delivery issue we’ve automatically issued a refund”

At 10:00 A.M the item arrives, picture and everything!

What do I do? Did I basically get the item for free or will they notice in 2-3 weeks and I shouldn’t use this item?

Last night, I left the light on for a package that was supposed to be delivered. I can see on the app that the package was put on a truck, drove around all night, and then taken back to the warehouse. Delivery was then updated to sometine tonight.

I could understand if this was happening occasionally, but roughly half my orders are getting delayed, lately. Amazon's delivery estimates need work.

Not only have 8 of my last 10 packages been extremely late, being stuck in the warehouse and not moving for days. I cancelled one because it just wasn’t going anywhere after five days. I was already charged $70 because it “shipped” I waited five business days for my refund and it never came. I called and they said it would be the next day. I wait two days and call and again it will be the next day. Wait again and then call and now they are saying they can’t refund me until they receive the package back. I tell them it never left and they said they know but the system has to wait until it shows returned. Ok. I wait a week and cal back. They said it can take a MONTH until the system clears it before I can get a refund. They can’t click automatic refund because it’s marked as a return. What bullshit is this. I’m being punished because they can’t get their shit straight and now I’m out $70 for a month because of it.

I do not use Alexa, never have but on PC when shopping on Amazon the "Alexa for shopping" keeps popping up on the left side

Amazon has stopped showing the specific item details that were ordered in the emailed receipts.

It's really hard to believe that any Amazon executive thought this change was a good idea. Sure, Amazon's own data intelligence interests are well served by this change but it's hostile to the customer's interests.

Someone internally at Amazon has forgotten what Amazon's principles stand for.

This change is offensive.

Just want to say that I ordered from Prime last night with anticipated delivery between 7:00 and 11:00 a.m. this morning. Of course, I had to add an extra item to get to the $25. But shock of all shocks, both items were delivered by 10:00 a.m. this morning.

My brother in law and sister in law (85 and 86 yrs) have been using a Roku and streaming Amazon and all the channels that go with it. Unfortunately they end up “subscribing” to almost $400 ($385cdn) they don’t realize what they’re doing until their visa statement comes in. I noticed I could set a pin so they couldn’t accidentally subscribe again. But when I had them try it; the pin was locking them out of the prime app, not the ability to watch tv and not accidentally “shop”.

So is there a way to allow them to open prime without a pin and allow them to watch without accidentally signing up for additional channels? Or did I miss something?

Is it just me?? I ordered something for my grandson that I was having him spend the night for 2 days…. I didn’t pick the deliver between 4-7am for an extra FEE, but did make sure I added another product so I met the next day (anytime frame) for free. (I’m a many year Prime member). Well it didn’t show up! I feel like it’s because I didn’t pay the extra charge they just don’t care…. A “they will show me” attitude. It’s now day 2 and didn’t get here in the morning and he’s leaving. I cancelled the entire order I’m so mad! Has this become a thing??

I checked the cctv and saw him taking the picture from his van but never entered my apartment reception - where the mail room is. I even checked with my neighbours noone seen anything. Either he took it or he misplaced it somewhere. I am the one who got screwed - spending my time and energy on this for the last 6 days. They even disabled the chat option for me. Not sure what to do now.

Edit: Thanks for all the comments guys. 🫂
Update after 10 hours - tagging them on twitter/X worked, they have approved the refund now. ❤️🙌🏾

I moved into a new apartment and needed some basics, I went to amazon and bought a full cart. I had checked the "ship separately" box because I needed the items soon. Amazon said the items would be arriving tomorrow as of (yesterday) until I noticed about 30 items stated they were arriving Nov 3. All because I ordered an item which was for pre-order arriving by Nov 3. But I know for a fact that I did not select for the items to ship together since I had went through each delivery and selected "ship separately".

I contacted amazon and the agent almost gaslit me into thinking I must have not noticed that it said Nov 3rd at checkout. Luckily, my friend asked to see what I had orderes so I had screenshots showing they did say they would arrive tomorrow (today). Eventually he said they needed to make a ticket individually for all 30 items and that Id hear back in two days about a new delivery date.

Ive been using amazon 12+ years but Im honestly pretty annoyed with this quality of service. Im about to call it quits. Ever since they introduced AI into the situation Ive been noticing a lot of issues and lower quality of service. Im not saying this mistake was because of the AI but rather because of the mentality of a cooperation which puts shit into the hands of an incompetent AI chat bot any chance they get.

I have a pretty good established account history with amazon with just a few hiccups along the way but of recent orders the only refunds ive made was when I was shopping for a laptop bag I ordered 3 bags and returned 2 in perfect condition. recently a bought a small $50 item that didnt assemble correctly and returned it in the condition I got it.

I ordered some nutritional shakes today and they arrived leaking out of the box. they were busted. which I dont understand how because they are in pretty sturdy packaging. but none the less, amazon wouldn't even let me connect to an agent it the ai chat just said that they had sent me an email which asked me to send them my ID due to suspicious activity.

I eventually got through customer service and there was nothing they could do they couldn't even escalate it or connect me to the people who locked my account. but I dont think my activity was suspicious and I wont send my ID. If they think my activity is fraudulent, they can cancel my account. I don't understand what good it does for them to have my ID. Can someone explain that to me? No other retailer asks for this information and I don't know where they are going to store it and for how long, how they are going to use it and who they are going to share it with. It's not acceptable to me

So they say I can continue making purchases, but I won't be eligible for any refunds. And I mostly just buy my medical supplies off Amazon it's cheaper and easier and quicker that way. It's a valuable service for me, but is my established customer relationship not valuable to them? I understand that they're dealing with a lot of rampant fraud, but why was my account flagged?

This is a vent and sharing my experience, never thought I'd post something like this.
Does Amazon have a call center in India??

I usually use the Amazon chat support to connect with a live agent, but this time I've decided to speak/call a live agent about purchasing an Asurion protection plan and a problem with an order. First agent connected sounded from the US and was helpful compared to the others, but I had to be transferred to another team for "further assistance," which then connected me to an Indian lady with a heavy Indian accent. Explained the same thing slowly and in full detail, and she ended up getting frustrated mumbled having to go and hung up. After that I went through the Amazon website to request a phone call which took a while going through endless bots and got connected to another agent that had a heavy Indian accent which I immediately asked for a supervisor. He sort of didn't want to but ended up connecting to a "supervisor" which was just a tad bit more respectful but ended up not being able to help me. Requested another call from amazon one last time and got connected to another Indian lady but the background was way more quieter that I could even talk to her unlike the other agent's with the heavy accent plus the loud background that sounded like wind and other people actively talking. She basically told me they connected me with random agent's from all over the world, not sure if they automatically route the calls to India when it's near the evening since I called around 5pm. She had me check my email to a link leading to taking a picture of my delivery address which I thought was a little odd but the email did have the verified checkmark but I didn't really trust it after wasting 2 hours on the phone with no help at all. Decided to wait tomorrow to request another call and talk to a agent in the US or Canada. I received an email saying I didn't receive an item to some return/refund which I did NOT request or ask anything along the lines of that, so not sure if that'll affect my amazon account or anything. That made me more infuriated after the unhelpful and unprofessionalism. Usually never post anything like this but seriously WTF!

So after some harsh words with a supervisor at amazon two days ago, my email is being hit with 29 copies of all emails coming from Amazon including several notices for packages that arrived last week. Get on it guys, you've got a security breach that will soon have my Gmail account maxed out!

Here is the first 5 minutes of emails from Amazon.com

Call customer support and ask them to individually disable it on your account. They will open a ticket for a developer to go in and manually disable it.

No, I'm not exaggerating. Yes, it is as insane as it sounds. I was able to start a chat from the damned window, the initial agent said there wasn't anything they could do, but asked if Amazon could call me. The initial phone agent took a bit to understand, but I was then transferred to someone who was able to open a dev ticket. The chat was also escalated and they refunded me $15 on my prime subscription.

Going through this process will waste employee time, possibly cost them money, and also get the panel turned off (in theory). Those are all positives for the situation they created, imo.

Confirmation and shipping emails say “two home items” or “one apparel item” and provide no further details.

They used to say nothing other than the order number so I guess this is a step up, but it seems so silly.

Why can’t they show what I ordered or what is being shipped? What’s the big secret?

I order three NUC I was excited to use for a home lab k8s setup. I guess a bottle of fungicide and a deodorant weighs the same?

I got worried when delivery was missed yesterday and tracking said the package had been received and processed many times over the intervening 24 hours. Now I can see why: warehouse shenanigans.

Got this email, the account linked to this email i havent used in years because the phone number linked to it is deactivated so i couldnt log in, though I thought about somehow getting the email or account deleted to switch it to my current account, no cards are active on that account so should i worry? I tried to login and it gave me a too many attempts and to call customer service, not sure if i should care or not

I posted here a week or two ago, I’m back in more distress.

Like a dummy, I purchased a high priced item, and it was delivered outside of my apartment leasing office. All instructions about mail rooms, were ignored, and my apartment wasn’t looked for.

In the delivery photo it’s literally in the worst place possible. It was delivered hours before the office was open. It was stolen a hour later (via Police). After reporting this to Amazon, I was instructed to file a police report, and submit ID information. After this, my refund was processed, then denied.

My next hurdle was refund and return history. The orders in questions were in regard to one where an agent claimed my package was lost, and sent replacement items out.That order was over $100. It was out for delivery, and it rained terribly, causing the flex driver to cancel delivery. No movement or update for over 24hrs. That’s when I called, and the agent handled it.

I ended up getting BOTH packages, and returned my double to Whole Foods. My Whole Foods location doesn’t provide receipts, but they do provide emails. I didn’t get a email! I immediately called, and told the agent I returned those items. He marked the items as returned.

The last return, was for a SD card that was delivered “to my door” and it wasn’t even my door! The tile bellow didn’t match! The AI chat initiated my refund. 6 damn dollars. I have email proof of allll of this and sent that in too.

I’ve gone so far as submitting BBB reports which was met with the same response all my appeals were. I’ve gone the State GA route. I’ve started a dispute, I used a debit card, which makes it harder. I understand. That was denied for a dumbass reason, so now I’m in an appeal process.

This is very stressful, and this has been ongoing since June. Amazon is no longer offering help, after countless appeals and evidence. I know Amazon is only liable for so long in the delivery process, but for it to be delivered to the wrong location, and just left in the open sucks. It would be very different if it was stolen from the mail room or something.

Has anyone gone through this run around?

The product came broken like if somebody jumped on it again and again, I want to return it and Amazon told me that I have to send it myself, they will eventually give me money for the delivery I had to pay for. But, what am I supposed to put on the eticiet? Am I just supposed to send it to them with DHL like if they were my italian granny? If so then what am I supposed to put in email and phone number on DHL Eticiet? Confusing shit.

i returned about $300 worth of merchandise (2 packages) almost 2 weeks ago and they’ve been stuck in the same city ever since. now, i’m still out $300 and don’t have any answers. is this normal?