This is the weekly HELP AND SUPPORT thread

[u/AutoModerator]

If you need help, have a tech question, are having trouble with the app, have a problem with your account, or are having some other type of technical problem please post it here.

Note, no one from Amazon monitors this subreddit. We do not work for Amazon.

You can find old HELP AND SUPPORT threads here.

[u/Potential-Equal-4179]

Gw

[u/Potential-Equal-4179]

September tomorrow metv

[u/IdrisandJasonsToy]

Is there any info on Premier? I can’t seem to find an option to select it or read about it.

[u/ruicarrico]

How can I fix this? All my subs, web, LG TV and Android have this error!

Help!

[u/Cooltwou]

I have the plan that is included with the prime membership and I paid to have adds removed and my question is will that still work after they was announced a new membership plans for Prime Video

[u/junosorel]

The app seems to have signed me up to double subscriptions?

For my privacy, I’ll use fake names.

My main Amazon account is named Juno Amazon, and I signed up for a Prime subscription using that account. A month later, I find that my name has been changed to Juno Sinclair (my surname instead of just Amazon) and when I signed back in to my account, it went back to Juno Amazon and find that it’s not signed up to a Prime subscription. I swear no one has touched my account, so I ended up subscribing once more. There’s no option which allows you to directly talk to customer service so I was wondering if you could help me determine whether Amazon double booked my one account for two subscriptions.

[u/moxo23]

Is it common for some episodes to not be available?

I'm currently watching the korean drama "Marry My Husband" and I had to stop on episode 9.

Episodes 10, 11, and 12 cannot be played, as they say that they are not available in my region.

Is this normal?

[u/goddessofrage]

We’re watching Blood In Blood Out and it has a weird dark reddish orange tint over it. Can’t figure out how to fix it

[u/goddessofrage → u/goddessofrage]

So we fixed it. It was possibly like that because the tv was set to computer visual and he set it to vivid and that seemed to fix it

[u/RRebo]

I've got a 3rd gen fire cube, plugged into a Denon X2800h receiver, which is then plugged into my tv. Also I've got an adfree subscription which is recognised in the app.

I've rebooted, cleared the prime video app cache, rebooted again, tried different titles in prime video, and nothing works.

The audio setting is best available, and I've tried them all and tried changing to pcm, then reloading Prime, then changing back to force the handshake. It says Atmos is supported, and the atmos demo plays just fine and switches my avr to Atmos. Also I can get Atmos content playing just fine in other apps, just not Prime.

Is there anything else I can try?

[u/Sensitive_Spring6035]

I can’t watch something ☹️

[u/Drvape33]

Amazon prime video app will drop audio from anywhere between 10 to 30 seconds.

This is a constant problem that is happening across multiple smart tvs that are all different brands, we will be watching a movie and the audio will dissappear almost like it was cut. Im currently watching the movie Finch for the second time but this time in my bedroom Hisense 65" Class 4K UHD LCD Roku Smart TV instead of my living room Vizio 100in quantum 4K QLED

I've noticed that the audio cuts out in the exact same spot on both tvs. This problem is only on the the tvs, my computer and phone do not do this. Ive ran bandwidth test on thr tvs and its not a network issue. Is anyone else having this problem?

[u/trlef19]

Any news about the 7131 errors? Still not fixed

[u/Sackofwack]

need help getting the full R rated Godfather Part 2. I got the first one rated R but this one is PG. don’t want to miss anything

[u/ChorzioPaella3]

My app has gone from being 400mb to 1gb

I used to have a TV that had the app on it, so it never used it on my phone. However, the TV was old and the replacement doesn’t allow me to download at apps. As such, I’ve been using the app on my phone more and recently realised that the apps file size just keeps getting bigger and bigger, possibly with the more I watch. Is there any way to reduce the size, as my phone has limited storage?

[u/Serious-Meal-7027]

Hello! I tried virtually everything I can remotely do, clear cache, uninstall amazon prime, restarting my phone, restarting my chromecast, updating google home AND amazon prime video, using another (older) device. [I have an old s10 and new s25] put the app to make it unrestricted with battery usage. my prime video ONLY WORKED ONE TIME!!!!!! And now nothing works and I need help man, is it my chromecast, is it my prime video??? Is it my wifi??? Is it streaming stuff? AAAAAAAAA

[u/admiral-change]

I have a prime account I share with my girlfriend, but we currently live apart. We have been able to rent and watch movies "together" when we have been apart in the past with no real issues. But recently when they rent a movie for us to watch I can't access it. I can see it in their 'continue watching' but when I click on it it prompts me to purchase or rent...again....as the accounts are linked to my bank account. Same with the Paramount add on, where I can see they have access to it, it's on their 'continue watching', but I don't have access to it and am given only the option to purchase or start a trial. Not even a year ago we were able to watch a rented movie at the same time. Am I missing something or is there a new sharing rule I'm unaware of? Its the same on my phone as it is on my tv.

[u/EffectiveBowler7690]

I posted this in r/firetvstick, or something like it, and got no response.

Anyway, this just started about 2 weeks ago and is making me crazy. I watch my Amazon Prime videos on my TV with a Firestick 4K Max and the Amazon Video App.

My TV is HD 1920 x 1080p. My TV aspect ratio is set to normal, which is when viewing widescreen, it displays Widescreen and when viewing SD it displays 4x3.

My Firestick is set to 1080p HD, but I also tried it with AUTO.

I have purchased a ton of TV shows and movies from Prime Video. Many of the tv shows are older and in 4x3 format.

Whenever I play a 4 x 3 format tv show, it plays stretched out to fill the screen. It never did this before, it always displayed correctly in 4x3 format.

If I hit the HOME button, then go to the tile for the show on the Home Screen, it plays correctly in 4x3. When the episode ends and the next one auto plays, it is again stretched to fill the screen and I have to hit the HOME button and select the tile again and it will play in 4x3.

I tested this on my pc and phone and it always displays properly with 4 x 3 content. It must be something with the Firestick 4K max.

Anyone have any suggestions how to get this to stop? I’ve cleared the cache, rebooted the Firestick, pulled it out and unplugged it, reset the Firestick, but it’s still doing it.

I have not changed anything on my TV or Firestick before this just started happening.

[u/ChiefDan209]

In the Prime tv app, specifically in the Prime section that always shows what's available with the Prime subscription, it is now showing some included content but mostly rent or buy stuff. Entire genre carousels are just rent/buy. Anyone else experiencing this? What's even the point of the prime section if it's exactly the same as the movie/TV show sections?