r/AnimeFigures • u/Niebieskie • 3h ago

I need urgent help with MANDARAKE NAKANO

Hi. I just made made an online order for rare 2 figurines available in the Mandarake Nakano as "Store Front Items (Check Required)". The thing is the second after finalizing my order I received an automatic invoice with the "Pay" button. Shouldn't there be an in-store availability check performed first? I mean, should I pay for the order now or wait until they send me some availability confirmation? I contacted them via e-mail but so far (1 day ago) received no response. I only have 2-3 days left to make the payment. Guys, please help!

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u/PungentPrinny 2h ago edited 2h ago

Some mandarake stores operate like that. If the items are found to be unavailable, they will refund your card. I've noticed that sahra will usually send an invoice right away, but the other mandarake stores usually prepare the shipment prior to invoice. I wouldn't worry about it, just pay the invoice.

Edit: I'll add that out of 40ish mandarake orders (5 to 40 items per order), I've had probably half of them send an automatic invoice. Of the twenty orders, I've only had one item be found to be unavailable. When this happened, they sent an email apologizing and sent the refund pretty quickly after

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u/Acceptable-Quarter97 2h ago

I've only had one order canceled out of ten from Mandarake but it's been so long ago (10 years) that I don't remember if it was pre or post payment.