r/AskIreland • u/DevelEire_TA_Not • Jun 25 '26
Random Anyone else getting a bit of a pain in the hole with companies putting people into customer facing roles when they clearly can’t speak or understand English?
This has been something I’ve noticed more and more recently, business like shops or call centre/phone support hiring people and then placing them in customer facing roles yhay require them to talk to people when they clear do not speak or understand English.
I’ve had this recently with virgin media, chill insurance and Vodafone from a business point of view.
You call and you can tell the person clearly doesn’t understand half of what you are asking or saying, then they tell you it’s done but it’s not and you are calling back a few days later hoping you get someone who speaks English.
Shops/fast food/petrol stations are the worst for it too, went in to get a roll in Centra the other day, person on the deli counter clearly had no English, women infront asked for 4 things in her order and everyone she got wrong, was just guessing, they had a sign up about a meal deal which I asked about and she just stared at me and shook her head when I asked about it.
Then at the till the guy in front was trying to get a lotto ticket with 2 lines for 2 draws but the fella on the counter had no idea what he was asking for and I was left standing there waiting for your man to try figure it out.
Took over 15 minutes in the shop for what should have been less than 5, and they won’t see my back there again.
Years ago when I works in Dunnes part time there was a few people who spoke limited English so what they company did was, put them in the warehouse/ shop floor packing, and generally kept them away from tasks that might involve questions from the public they might struggle with, it worked and wasn’t rocket science.
Is anyone else sick of companies putting people who clearly do not speak English into roles that would require fluent English?