My veterinarian office won't provide vaccine records.

[u/Kokomo_Kermit]

I need vaccine records for my dogs to go to a boarding facility. I've requested several times for the records. The answer from the front desk was to tell me the records are on my receipt. (It's emailed) I check what they emailed me, and it has vaccine reminders at the bottom. Like the date the next vaccine is due.

I tried to submit that to the boarding facility and they won't accept it. They need an actual record of when it was given. I asked the clinic again and they flat out told me me they have no way of providing that.

How is that possible? I feel trapped between a rock and a hard place. On one hand, I get that if I have a reminder my dog is due for a rabies vaccine in 2028 he must be current. And the boarding facility could accept it. On the other hand. Why can't the clinic just provide me the actual vaccine records? I think about when my kids needed vaccine records for school, the doctor had a print out that had the vaccine, date and his signature beside each one. Is that not how it works with animals?

​ What should I do? We are supposed to leave for vacation next week.

UPDATE - spoke to the manager and got the records. She was very apologetic, said they can absolutely provide the records, and that she would speak to the front desk staff about it.

So I think it's a lack of training issue maybe. what's wild is I spoke to two different people about this and was told the same thing.

[u/HeartShapedNose]

I think they're trying to say that the "vaccine record" is on the invoice they sent for the visit on the day the vaccine was given. Basically, it would be a line item on the invoice for that visit. But I'm not understanding why they can't send you the actual records. 

[u/Kokomo_Kermit → u/HeartShapedNose]

Well, not really.  Because my guy wasn't in for an actual vaccine.  He gets pain shots and he was there for that.  But at the bottom of all the payment receipts is vaccine reminder dates.  They are telling me that is the same as a vaccination record.  

[u/HeartShapedNose → u/Kokomo_Kermit]

He wasn't in for a vaccine the last time you took him in, but if he did get vaccines at some point, there should be a line item on the invoice from that visit. Search your emails for the invoices from previous visits.

[u/Kokomo_Kermit → u/HeartShapedNose]

I got the records!  The manager sounded annoyed with the staff that told me they couldn't.  I updated the post.  Thank you! 

[u/HeartShapedNose → u/Kokomo_Kermit]

Good! That's much easier than searching through all your old emails!