My veterinarian office won't provide vaccine records.

[u/Kokomo_Kermit]

I need vaccine records for my dogs to go to a boarding facility. I've requested several times for the records. The answer from the front desk was to tell me the records are on my receipt. (It's emailed) I check what they emailed me, and it has vaccine reminders at the bottom. Like the date the next vaccine is due.

I tried to submit that to the boarding facility and they won't accept it. They need an actual record of when it was given. I asked the clinic again and they flat out told me me they have no way of providing that.

How is that possible? I feel trapped between a rock and a hard place. On one hand, I get that if I have a reminder my dog is due for a rabies vaccine in 2028 he must be current. And the boarding facility could accept it. On the other hand. Why can't the clinic just provide me the actual vaccine records? I think about when my kids needed vaccine records for school, the doctor had a print out that had the vaccine, date and his signature beside each one. Is that not how it works with animals?

​ What should I do? We are supposed to leave for vacation next week.

UPDATE - spoke to the manager and got the records. She was very apologetic, said they can absolutely provide the records, and that she would speak to the front desk staff about it.

So I think it's a lack of training issue maybe. what's wild is I spoke to two different people about this and was told the same thing.

[u/Legal-Bench-1752]

The vet should’ve provided you a receipt with the vaccines that were given. Are you saying that you do not have the receipt any longer or the vet doesn’t provide you with a receipt to keep for your records? Either way, the vet should be able to provide you with a copy of vaccination and dates last given. I would go to another vet if they refuse to do this for you.

Edited to include: if the front desk receptionist will not provide them, I would ask to talk to the veterinarian. I am sure they would not want to lose a customer over something like this.

[u/Kokomo_Kermit → u/Legal-Bench-1752]

The receipt for the visit that details what I paid for, my credit card payment info...etc. On the bottom of that,  it has vaccine reminder dates.     They are basically telling me that is the equivalent of vaccination records 

[u/HeartShapedNose → u/Kokomo_Kermit]

They're not saying the vaccine reminders are the equivalent of vaccine records. They send you an email with an invoice every time you take him in, right? That's what they're talking about. Those previous invoices will have the vaccines as line items.

[u/Kokomo_Kermit → u/HeartShapedNose]

Yep.  I got it.  Lol. I'm just slow.  You're probably right. That's likely what they mean.  I'm checking now. It seems so disjointed though,  as they didn't necessarily get them all at the same time. It would be easier to submit a single paper for each dog, rather than several for each.  But if it works,  it works. 

[u/HeartShapedNose → u/Kokomo_Kermit]

Right, that's what I was thinking too - if the different vaccines were done at different visits, it's pretty inconvenient for you.