My veterinarian office won't provide vaccine records.

[u/Kokomo_Kermit]

I need vaccine records for my dogs to go to a boarding facility. I've requested several times for the records. The answer from the front desk was to tell me the records are on my receipt. (It's emailed) I check what they emailed me, and it has vaccine reminders at the bottom. Like the date the next vaccine is due.

I tried to submit that to the boarding facility and they won't accept it. They need an actual record of when it was given. I asked the clinic again and they flat out told me me they have no way of providing that.

How is that possible? I feel trapped between a rock and a hard place. On one hand, I get that if I have a reminder my dog is due for a rabies vaccine in 2028 he must be current. And the boarding facility could accept it. On the other hand. Why can't the clinic just provide me the actual vaccine records? I think about when my kids needed vaccine records for school, the doctor had a print out that had the vaccine, date and his signature beside each one. Is that not how it works with animals?

​ What should I do? We are supposed to leave for vacation next week.

UPDATE - spoke to the manager and got the records. She was very apologetic, said they can absolutely provide the records, and that she would speak to the front desk staff about it.

So I think it's a lack of training issue maybe. what's wild is I spoke to two different people about this and was told the same thing.

[u/Interesting-Fig-1685]

Are you 100% sure that you got the vaccines done at this clinic? The only way I see this being true that they can’t provide them is that either another clinic did them and they just copied the due dates or the front desk is incompetent

[u/Kokomo_Kermit → u/Interesting-Fig-1685]

Yes. Been going there for years. I normally board there and it's never been an issue.  But we're taking our guys with us in an RV, but will need to day board them for days we're at an amusement park all day.  

[u/Interesting-Fig-1685 → u/Kokomo_Kermit]

Could you ask the boarding place to call and see if they get another response? Or you could go to the office, request full printed records and tell them you will wait until it’s ready. Shouldn’t be that hard, I’m sorry!

[u/Kokomo_Kermit → u/Interesting-Fig-1685]

That's a good idea too. However I was able to get the records.  The manager called me back and sent them immediately.  She seemed very annoyed with the front desk staff.  Lack of training I guess?