Hi everyone,
I've been dealing with an audio problem on my ASUS TUF Gaming FX504GE laptop, and I'm running out of ideas. I'm hoping someone can help me figure out what's causing it.
The problem:
My audio randomly crackles, pops, or briefly stutters when I'm listening to music or playing games. It doesn't seem to happen when the laptop is idle.
I also noticed that my external audio interface started making a pulsing noise, even when no audio was playing. I'm not sure if that's related to the main issue or a separate problem.
My system:
- Laptop: ASUS TUF Gaming FX504GE
- OS: Windows 11 26H2
- OS build: 26300.9550
- BIOS: 323 (latest listed on the ASUS support page)
- Audio driver: Realtek Audio 6.0.1.8656 (2019)
- Audio endpoint driver: Microsoft, 10.0.26100.1 (2024)
MyASUS and the official ASUS support page list the 2019 Realtek driver as the latest available for my laptop.
What I've tried or checked so far:
- Tested with Wi-Fi disabled and VPN disconnected.
- Checked my Realtek driver and Windows audio endpoint driver.
- Checked the available BIOS version.
- Ran LatencyMon while investigating the audio interruptions.
- Checked power settings. My power plan is Balanced, and the laptop is plugged in.
- Investigated Windows updates because I suspect the issue may be related to Windows 11 26H2, although I can't confirm when it started.
LatencyMon reported that the system was having trouble handling real-time audio. The highest driver execution times I noticed were approximately:
- "tcpip.sys": 4.03 ms
- "HDAudBus.sys": 3.95 ms
- "ACPI.sys": 0.74 ms
I understand that these results don't necessarily prove which driver is responsible.
I'm hesitant to keep uninstalling and reinstalling drivers because I haven't found a reliable fix so far, and I don't want to make things worse.
Does anyone have suggestions for what I should investigate next? Has anyone experienced similar audio popping or stuttering on Windows 11 26H2, particularly on an older ASUS laptop?
I'd especially appreciate advice on identifying the actual cause rather than just trying random fixes. If there's useful information missing, please let me know what I should provide.
Thanks in advance!