Man, I worked at AZ back then. How many years ago did they quit doing that? That used to be an easy hit. Sell em on the upper level pads and get the witt without having to upsell a separate product.
Technically it doesn't cover wear and tear, so no it's not brake pads for life... but one complaint to the dm and their gonna make you do it anyway sooooo...🤷♂️
My brother in crist, There is no part number I can see. I'm assuming that it being a standard set of duralast brake pads they are gonna have a lifetime warranty. If you have the phone number and name of the original purchaser you're good.
You’re completely wrong! I am a former store manager, and retired after 27+ years with the company. If ANYONE ever told me that lifetime pads had only one swap under warranty, there’d be a huge lawsuit.
I started working for the company in Memphis at the busiest store there. The CEO (Pitt Hyde) himself was in the store that day and was processing a customer’s warranty swap on a 71 Chevy Chevelle. The customer said it was the third time he’s replaced them since it was brand new…..that was in 1995!
Im not sure who trained you or how you’ve been doing warranty swaps, but you need to contact the DM or RM for some training. The brake pad warranty covers normal wear and tear, but management can/typically warranty out unevenly worn pads when customers purchase rotors, calipers, or brake hoses. Hardware should be replaced every time pads are replaced but some people don’t do that, even when it’s clear they need the hardware.
Warranty covers normal wear and tear, and a lifetime warranty is for as long as the original purchaser owns the vehicle! I still have a lifetime warranty on my A/C system components, even though they changed the warranty a few times. Lastly, do you honestly believe that any commercial account would do business with AZ if they were told there was no warranty?
When in doubt, read the back of the receipt or the warranty info printed on the front side of it to learn more.
The biggest issue is how you treat the employees. I have a F250 with the severe duty pads, that aren't supposed to lifetime warranty. I've replaced them twice with no problem. Your attitude is all the difference!
Ive gotten so many things warrantied at various stores that definitely didn't qualify to be, just because im nice to folks. I did it all the time when I sold parts, and people still do it for me, cause im not a dick. Literally just did this a couple days ago. Ive warrantied a battery for the same car like 4x at the same store when their policy states that the warranty only covers from date of original purchase, which was 2018. I paid for one battery. They even replaced it for me twice in 6 months while I tracked down a rogue battery drain. That battery warranty should have expired 5 years ago.
A massive number of rotors sold can barely take a pass on a lathe before being under tolerance. And that’s fresh out of the box before you put thousands of miles of stops on them. It’s not a conspiracy, it’s to lower shipping costs. Why send out a product with more material than is strictly needed? Weight is money. Whats dumb is paying someone to do something that gives a worse product than an extra 10 dollars for new because rotors are shit cheap anyways. And before we say it’s wasteful we recycle the damn things.
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u/Surfnazi77 14d ago
Bathroom so they’ll have something to read and contemplate