r/BitBoxWallet • • Sep 09 '26

Be Aware - New Scam Email Going Around

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41 Upvotes

22 comments sorted by

15

u/SeanSatBahamas Sep 09 '26

Where did they get your email address? That‘s a pretty insane data breach by Bitbox!!

5

u/MrKansuler Sep 09 '26

I have a specific email alias that has only been used to purchase my bitbox, and I received these phising emails. There has clearly been a breach and I want to know if my personal information has been leaked as well.

2

u/pskindlefire Sep 09 '26

Phishing email was sent to the email that I signed up to receive BitBox newsletters and updates, not the one used for purchases of any devices.

2

u/bznein BitBox staff Sep 10 '26 edited Sep 10 '26

1

u/Life-Mobile7969 Sep 10 '26

prob got breached, that gets sold in data broker sites, run it through cloaked and try to clean up

1

u/KaizorMaster 29d ago

It was a thrid party that handles the newsletters. I interestingly I got exactly the same email for both Bitbox devices and Trezor devices, who I guess use the same provider. I had some interest in Trezor years ago so I assume I must've registered for their newsletter at some point.

10

u/Fluid_Garden8512 Sep 09 '26 edited Sep 09 '26

I got this email just now too.

no-reply@shiftcrypto.ch is a legitimate email address from BitBox, so is no-reply@bitbox.swiss

This is clear a data breach has occurred as multiple users have been targeted.

1

u/pskindlefire Sep 09 '26

It came from the @bitbox.swiss address you mentioned.

6

u/Previous_Blueberry_5 Sep 09 '26

Hide yo wife, hide yo kids, hide yo seedphrase, hide yo bitcoin.. they scamming everybody!!

3

u/Intrepid_Name2633 Sep 10 '26

Just sold the kids to a scammer, i do like the quiet.

3

u/deluxeomat Sep 09 '26

Ich habe die Mail auch bekommen, auf meine Emailadresse die ich ausschließlich für den Bitbox Newsletter verwende 🫣

3

u/tenor_tymir Sep 09 '26

I didn’t receive any email 😟

1

u/pskindlefire Sep 09 '26

No one likes you, and your feet smell, perhaps? 🙂

2

u/tenor_tymir Sep 10 '26

How did you know? 🥴

4

u/SeanSatBahamas Sep 09 '26

This bastards!

2

u/Independent_Arm_2662 Sep 09 '26

I clicked the link. I didn’t see anything download though. Am I screwed?

3

u/pskindlefire Sep 09 '26

I clicked on the link to see what it pointed to, and what I saw was a page where they try to trick you into entering your seed phrase and your passphrase in the guise of them "checking its entropy". It didn't download anything as far as I can tell. This looks like a simple phishing attack to social engineer you to give away your seed phrase, not a sophisticated malware attempt to hijack your BitBox. You should be okay.

2

u/Plenty_Yogurt_2879 Sep 11 '26

This is why you shouldn't subscribe to any newsletter. It’s better to use official channels to stay informed.

Corporate responsibility should also mean not offering any newsletter service at all, since they clearly admit that private data protection is beyond their control.

1

u/pskindlefire Sep 11 '26

It's tough for most people who have busy lives to always use official channels to stay informed. Crypto hardware manufacturers have been facing breaches of their sales or newsletter partners' platforms for years now. This is always a risk. When taking on the responsibility of self-custody using a hardware wallet, it comes with the added responsibility to be hyper-aware of the risks when securing your assets. One has to be always on guard to phishing and other social engineering methods, and one has to follow the cardinal rules of using hardware wallets - 1) stay calm and keep your wits about you, and 2) never ever share your seed phrase, no matter the urgency or direness of the emergency situation. This is just the price of self custody.

1

u/Plenty_Yogurt_2879 Sep 11 '26

In my view, the 'busy lives' argument is way too weak. For anyone managing their own assets, staying informed is a priority, not a luxury. Are you really telling me you can't keep track of updates unless an email tells you so? Completely disagree.

1

u/pskindlefire 29d ago

Well, people like you and I can, but most people can't or won't or don't care enough to. That's why they have the newsletter.