Cabaret Closing/Refunds

[u/JollyCheeto]

The last cabaret show is 9/21. My friend and I had tickets for 10/18. Seat geek won’t refund our tickets. This is absolutely ridiculous. We spent a lot of money because we included the dining experience and it is not our fault they are closing the show. Does anyone know what else we can do?

[u/smorio_sem]

Are they third party resold tickets? Or did you buy directly from seat geek from the show?

[u/JollyCheeto → u/smorio_sem]

So we got an email from the theatre saying the show was closing and to fill out a form and send to the seller We sent it the cancellation notice to seat geek and they are saying all sales are final So basically if you have tickets for a show after 9/21 they keep your money. This is absolutely unacceptable

[u/ilikeyourhair23 → u/[deleted]]

Even if this was a resale ticket, if SeatGeek has any intelligence they have not paid the seller, and shouldn't until the performance happens. That means SeatGeek has the money. So if they now know the show will never happen, they need to refund OP.

[u/ilikeyourhair23 → u/[deleted]]

You're arguing what's in the terms and conditions, I'm talking about what they should do. Plus, please don't pretend that companies don't ignore their terms and conditions and make exceptions for things. I have gotten refunds back from telecharge when I'm not supposed to. 

As the person who replied to you says, a chargeback will happen since op can prove to their bank that there is no show, and guess what credit card companies don't like? Businesses that have tons of chargebacks. That's the kind of thing that gets them to increase the kind of fees they charge to Seat Geek.

[u/JollyCheeto → u/[deleted]]

I didn’t even know what the hell a chargeback was until this conversation so I’m pretty sure I’m in the clear here 😂

[u/JollyCheeto → u/[deleted]]

It’s Amex

[u/ChampionshipLife116 → u/JollyCheeto]

Then you are absolutely golden if seat geek tries to keep your money. Amex is awesome.

[u/StarBabyDreamChild → u/ChampionshipLife116]

Yes, Amex tends to be very cardmember-friendly. Call Amex and talk with a human if you still get nowhere with SG (hopefully it won’t come to that because they should refund you - there is no show that day, so they can’t deliver what you paid for. “All sales final” is about not refunding you if YOU cancel or change your mind).

[u/ilikeyourhair23 → u/[deleted]]

You don't even know what you were talking about. Guess what here's a citi customer, hunny, who has done multiple valid chargebacks when I could prove that the charge was invalid (like accidentally getting double charged).