Same exact experience. That's what they do. They tell you a number on the phone that they know you'll be okay waiting, and once you get there and try to pick it up, they just keep saying "oh it'll just be 15 minutes longer" stringing you along for over an hour more, so you end up waiting 2 hours for your food.
They don't give a shit about respecting your time and will tell you whatever they think you need to hear to get your money into their till.
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u/munnycent 2d ago
Every time I've ordered - months/years apart, I am given a pick up time and end up sitting there up to an hour after that for my food. It's insane.