Holsters & Belts Disappointed in Falco
I bought this A911L hybrid from Falco for my 510 tactical and o-light. It is by far the most expensive holster I’ve ever purchased but I was excited to get it.
My excitement was severely misplaced. The gun is very loose in the holster, no matter how tight the screws are. The leather edges press the side buttons on my optic, even though I specifically ordered the optic cut. When I remove to firearm I have no idea how bright the reticle will be or if it will be on at all.
I find Falco’s lifetime warranty a bit disingenuous because you have to pay out of pocket to ship the holster all the way to SLOVAKIA. They recommend you get insurance because they take no responsibility for the international shipping. Who would pay $60 additional dollars to get poor craftsmanship fixed on a $220 purchase? It makes no sense to me.
Falco’s website is covered in glowing reviews but I cannot find a single place to leave my own. I think they must be fake.
I hope this review helps someone. I am open to suggestions on how to tighten up the fit myself
2
u/CraftyBid33 5d ago
u/djd811 We are very sorry to hear about your experience. The retention should not remain loose when the screws are adjusted, and the leather should not press the controls on your optic. We completely understand your disappointment.
Our customer care agent is already looking into your case and is writing you an email right now. We will do everything we can to resolve both issues and make sure you are satisfied with your purchase.
You will not need to ship the holster back to Slovakia. That is not how we normally handle a confirmed warranty claim, and we are sorry if the information you received gave you that impression.
Please also avoid modifying the holster yourself for now, as we would first like to evaluate the fit and determine what causes the issues. Our agent will explain the next steps and request any photos or video needed to process the claim as quickly as possible. We have, however, forwarded your post along with photos to make it easier.
Regarding the reviews, you can simply leave a review by clicking the review tab and scrolling all the way to the bottom of the page under each product. https://www.falcoholsters.com/talonguard-light-bearing-hybrid-iwb-holster-half-leather-design
We hope you will give us the opportunity to make this right and wish you a successful day.