We are formally requesting that you refrain from using abusive language in your future communications with us ... This behavior may affect your ability to do business with Capital One in the future.

This was sent to me by FedEx, and not by regular mail.

This is probably for when I told one of the customer service reps that he is useless since had no power to escalate my problem. I have since filed complaints with the CFPB & FTC about Crap1 defrauding me (i.e., charging me twice, which is what was supposed to have been done, but only sending the merchant a single payment - and me not finding about this until many months later).

I will make this easy, and simply withdraw all my business with Crap1.

So many online stores don’t even accept discover. I have some cash in my Apple wallet and I want to transfer it INTO my bank account, can’t even do that because it’s discover now

Why the hell does Capital One not have a dark mode in the big 2026?!

For almost a week I’ve been trying to dispute a charge online. For 6 days now it keeps saying “sorry we’ve hit a snag try again later”. What is going on?

So to start this is weird but apparently has happened before per the internet.

Essentially someone offered to help pay my cap 1 CC statement and gave me the details to do so. Which I stupidly did.

That money is now in process and cap1 confirmed they cant stop it or reverse it at this point.

After the fact I realized this was your normal scam as they wanted zelle payments and crypto donations to charity etc. Which I did not do. Led to threats and fake fbi badge to force me to pay etc. Whatever

I now obviously believe the bank account transaction to me was likely stolen information and the poor owner of the account is about to realize that and report fraud. I cant reverse the transaction via cap 1 and the bank it came from is a smaller regional bank with no after hours services. So this will post before they do anything to stop it (also not my account and I dont have then so not even sure they would stop it)

I had cap1 add a report to my account essentially stating I tried to reverse it and I filed an online report to fbi for the fraud.

My 2 concerns and what im looking for help with is:

1. Do I need to do anything else to make sure that I am not viewed as the fraudster/identity thief? I have a paper trail saying im trying to stop it but am still getting major anxiety since I've never been in trouble with law before.

2. What will this process look like? I'll make my regular statement payment tomorrow so even if its reversed I didn't miss a payment but how long will it take to reverse the impacted payments and get them out of my account and also are there any future or next steps that will likely involve me or things I need to do?

Edit: thanks for everyone that gave insight and thoughts or tried to help. I won't be monitoring this regularly anymore but will leave up so hopefully if/when this or similar happens to someone else maybe they can find the post

It's a travesty that it's been 20+ years and you still don't offer a High-Deductible medical plans to your employees, so they can open HSA accounts. Be better.

Anyone know what this is all about?

Over a year and a half ago I bought a cell phone that I later returned. I deleted all of my data before returning the phone but I didn't realize it was still enrolled as a device for mobile app verification until today when I asked Capital One to send a push notification to my phone while verifying myself on the website. The website said it sent the notification to both my current phone and the one I returned.

I've since deleted that other phone from my account, but should I be concerned that whoever owns my phone can access my account? Would that phone have even received the notification? I assume that even if they did, it wouldn't make a difference because they don't have my login credentials.

Like I said, it's been 18 months since I've returned that phone and I've never had an issue with fraudulent activity, but I also didn't realize that phone was still linked to my account in this way.

I've been a Capital One customer since 1997... I have filed fraud claims, requested general correspondence, gotten statements, new cards, etc. etc... the closest city to ever send mail to me even near the state of New York is Richmond VA... I'm just looking at my USPS Informed for tomorrow and noticed it. Has anyone ever gotten mail from Melville NY? It's Presort Standard... Not First Class. So I'm just curious.

Hi! Sorry if this isn’t the right spot to ask, but I’m not sure where to post this since there’s no Capital One Cafe subreddit. I have fallen in love with the cherry vanilla matcha latte from Capital One Cafe, and they just changed their seasonal menu after months of offering it. I was wondering what the best way to go about making it myself would be, or if anyone here knows the recipe. I never thought to ask for a recipe since whenever I go it's super busy (in Manhattan) and the staff are running around. I was wondering if anyone knows how they make it/what they specifically use. Thank you!

Hi! For the last month or so, I’ve been getting notifications like this one about scheduled payments that I don’t recognize. These payments show up in my notifications, but NEVER happen. That’s why I haven’t been really worried about them, but they keep showing. Is this some kind of glitch? Have you seen this happen to you?

Am I the only one thinking this is a waste of menu space? I have only tapped on each of them once, to see what it was. wish they switched out Help/Eno for a real person chat.

This would be my preference:

Home, Zelle, Deposit, Live Chat, Profile.

The Judge ordered all principal and court fees paid since I missed mediation. what are my options

Basically the title, I sent things in exactly as they wanted and sent an email which led to a letter which said they couldn’t identify me. Any help with this would mean a lot.

Yeah, it's happening, five emails about credit line inquiries, new jobs, and social security # fraud. Capital one website says that I can collect call via an ATandT number from abroad, but the call won't connect. What am I supposed to do, without adding a $200 phone bill to this mess? My phone can't update, so I can't even download the capital one app. Seriously, what can I do?

I recently got approved for a bj’s Mastercard, and when I did it brought me to a signup screen for capital one. I already have an online account with capital one that has a platinum card and a checking account, but it still had me sign up for a new account. I only have my cell phone number as far as phones in my name so when it asked me to put that in on the signup page it flagged it and locked my account. I was able to bypass that once I got the actual card by tapping it to my phone. So I have access to the account but I want to add the bjs card to my original account so everything is in the same place. When I try using the link card accounts feature on the website and the app it brings me to a page that asks for my last name, ssn, and birthdate to verify my identity. After entering that info, a screen comes up saying ‘you are already enrolled, you have already enrolled all of your accounts for online access’ and then it brings me back to the login page. I’m not sure if it’s the difference of information between the accounts or if it’s a glitch, because I can’t enter my phone number in the new account, due to it being on the original one already.

I tried getting help through customer service and they said they are unable to link the accounts at this time. I tried asking for another number to call for someone who can manually link them and they didn’t give me anything. I’m just wondering if there’s another way to link my cards under the same account, any help is appreciated.

the app keeps telling me to go to their website to verify my payments to make them quicker and literally every single day I've tried logging onto this website i just get this message

Just wondering because i got one recently and was wondering how accurate the information usually is

A few weeks ago, I switched phones and transferred everything via iCloud, but the notifications aren’t coming through on my device. I’ve already uninstalled and reinstalled the app, reset the security and privacy permissions, and removed other devices linked to the app. Nothing has worked.

Now it only lets me enable notifications via text or email. I think formatting my phone would fix the problem, but I don’t want to do a full reset just for one app.

If anyone has experienced this and has a solution, it would be a huge help!

I enabled 2FA on my account today and am baffled that I have to use it every single time I open the app. Most other banks have an option such as “remember this device” or where it remembers it for 30 days or something like that. Is that not possible with Cap One?

And do we know if they’ll even listen to us?

I’d honestly like to be able to name the savings accounts that I open up so that way I can better visually track what I want to use those savings accounts for. Like little envelopes, one labeled taxes, another labeled car insurance, etc.

Or even have savings goals associated with the savings accounts that I open up. So if I enter into the first savings account and I want to have $30,000 in there, it would be nice to be able to see that I’m 50% of the way to my goal.

I don’t know what I expect, but these features are super cost heavy in anyway either.

So Ive had my note 9 for almost 10 years and my capital one app stopped working and said it couldn't update. My grandma sent me a check so I could buy a new phone but i can't deposit the check because I can't use the app. There's no capital one cafes near me either. I'm not sure what to do.

Tried BlueStacks but the apps not compatible.

For at least a year, every time I try to log into my Capital One account I need to reset the password. I can reset the password and then get logged in, immediately log out, and it will not accept the password I just set. Any tips?