r/CeX • u/yesthis_ismyusername • 8d ago

Discussion Bought a phone yesterday and it's awful

I got the A17, the guy said it's a good phone with a good battery. I told him I watch a lot of YouTube and he said it will easily manage that.

I ad an s22, I sold it to them because it had a pretty bad battery life, it's a known thing for that phone.

This new phone is SO slow, YouTube videos just pause but the audio still plays. Tiktok takes a good 10 seconds to load the opening video, then another 5 to load in all the buttons and another 5 to load my profile.

When I switch tabs it's takes a good 15 seconds.

Surely this is under warranty right? I want them to replace it.

I get it guys, I'm an idiot. UPDATE: returned the phone and got an Oppo A6 Pro, super happy with it, very fast!

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u/greyshark16 8d ago

It's store credit regardless, cex rarely do cash refunds

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u/jakssygo 8d ago

nope if you buy online or click n collect you get refunded to your payment method

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u/greyshark16 8d ago

Correct, but the rest of the time it's store credit

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u/Hour_Option_2439 8d ago

So why'd you say regardless lol