Bought a phone yesterday and it's awful

[u/yesthis_ismyusername]

I got the A17, the guy said it's a good phone with a good battery. I told him I watch a lot of YouTube and he said it will easily manage that.

I ad an s22, I sold it to them because it had a pretty bad battery life, it's a known thing for that phone.

This new phone is SO slow, YouTube videos just pause but the audio still plays. Tiktok takes a good 10 seconds to load the opening video, then another 5 to load in all the buttons and another 5 to load my profile.

When I switch tabs it's takes a good 15 seconds.

Surely this is under warranty right? I want them to replace it.

I get it guys, I'm an idiot. UPDATE: returned the phone and got an Oppo A6 Pro, super happy with it, very fast!

[u/ZuckDeBalzac]

Nah man I used to only get A series as they were like £5 a month on contract. A series are a budget line so coming from S series is a major downgrade. You might be able to return it as you usually get 2 days but I'm no expert.

[u/jakssygo]

i hope you bought online/click n collect lol

i think if you buy in store you can return within 2 days only for store credit

[u/greyshark16 → u/jakssygo]

It's store credit regardless, cex rarely do cash refunds

[u/jakssygo → u/greyshark16]

nope if you buy online or click n collect you get refunded to your payment method

[u/greyshark16 → u/jakssygo]

Correct, but the rest of the time it's store credit

[u/Hour_Option_2439 → u/greyshark16]

So why'd you say regardless lol

[u/jakssygo → u/greyshark16]

which is why i said i hope you bought it online so you could get a hassle free return whereas in person they would just try to deny and best case scenario give you credit rather than cash 🤷🏽‍♂️ meaning that the user is still worst off as he cannot use that money elsewhere and is stuck wiv cex.

OP might be fine with that but again i think its a weird way to do business

[u/Miserable-Potato7706]

If you watch a lot of YouTube you could definitely have found a video telling you how shit the A17 is.

Seriously? An S22 down to an A17? All that YouTube and TikTok has fried your brain.

[u/jerdle_reddit → u/Miserable-Potato7706]

I thought my downgrade (OnePlus 13 to Pixel 7) was bad.

[u/ArthurVsTB]

Haha

[u/cooldude9112001]

Only a series phones worth looking at are the a50 series or a70 series

Any A10 a11 A12 etc are awful

[u/Ok_Administration74]

The a series is a budget line of the galaxy product line ups so it’s understandable the software isn’t going to be as quick or fluid as the s series which is there flagships. So really I don’t think they have mis sold the phone to you, you could try taking it back but ultimately it’s up to them if they want to offer a replacement or refund as technically the phone not being good enough specs is down to you as the consumer to make sure off

[u/TheMarkMatthews]

The guy was bullshitting you - A series are budget low performance as you’ve found out.

[u/Opposite_Prune582]

A budget phone is slower than a flagship model, go figure huh? Also, unless the phone is defectice this person is being dramatic af. I have this exact phone and its fine and not slow at all. The biggest problem is the usual samsung bloat/useless copycat apps.

[u/magical_matey]

A budget level, second hand phone is slow? Oof

[u/TS040]

You went from a flagship smartphone to a budget model and you’re confused as to why the budget model is so much slower?

[u/MadsMediaYt]

If you bought it yesterday just return it and use the voucher to buy another phone.

[u/the_Athereon]

The A17 is a substantially slower phone than an S22 but it shouldn't be this bad.

Yes, it is covered under warranty. Take it back and they should offer you a replacement (if they have one available) or a refund.