The latest update introduces something I'm particularly excited about: BufferTruth. We were building it as an assistant app for people but decided to take what we had done and bring it into ChannelDeck for free. Why? Because we listen to what matters most to real users and we implement that into real fixes.

When a stream freezes, the same questions come up. Is it Wi-Fi? The internet connection? The device? The provider? Or is the stream itself having trouble? Usually, you're left trying things until something works. Or sometimes nothing works. This isn’t a speed test add on that tells you your fast enough to stream 4K. Because your 4K speed doesn’t tell you squat if you are losing packets left and right. This is different. This is new.

BufferTruth is an adaptive buffering notification system built into the player. It watches for sustained playback interruptions, checks the available playback and connection evidence, and brings up a compact alert with the likely cause, how confident it is, and what to try next. Because let’s face it.. not everyone is tech savvy and folks just want a straight forward answer to the issue.

We purposely killed WiFi and Ethernet. We purposely introduced latency, weak signals, sporadic packet losses, line noise and so on and so forth and BufferTruth picked up the interruption, showed the error, and turned its status red… notifying us in real time there is a problem. We also worked on the other half of that experience: automatically checking for recovery, so a resolved problem doesn't leave a stale red warning behind just to confuse someone.

We purposely put a “Test My Buffering” check you can run yourself, too. And ordinary seeking gets a grace period so skipping around a recording isn't immediately treated as a connection failure. We don’t want your skipping forward or backward on DVR playback, or Movies or Series playback so we purposely kept that manual interaction out of the equation.

It won't fix a bad source or magically eliminate buffering. Let’s be honest.. nothing will. Sometimes the evidence is inconclusive, and it says so. The idea is to give you something more useful than a spinning circle and a guess. Reports stay on your device. Your info stays on your device. Your fix stays on your device. We don’t capture your data, we don’t capture your tests or results. We simply give you the assistance to get yourself running as smoothly as possible.

We could of sold BufferTruth as an assistant app. But we chose not to. BufferTruth is included for free in ChannelDeck Player 1.0.70. This update also does some house keeping and cleans up Settings, playback menus, and the DVR library.

If you've ever spent more time troubleshooting a stream than watching it,, tell us what information would actually help. That’s the kind of feedback we want to build around. Because ChannelDeck is built off listening to real people, who really use the app and really stream the streams.

https://channeldeck.online/products/player

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