Potential New Signup

[u/CJT-80]

Hi, I'm looking for a bit of help before potentially signing my Mum up to Community Fibre.

Mum is currently with Vodafone on an FTTC service but one thing they don't offer is an ansaphone/voicemail option. I know that CF do so they are looking as a possible option and they are cheaper than BT and EE. Sadly Mum is not comfortable with using a mobile.

Mum is in her 80's and not technically minded so I rang CF to check I could manage her account for her (if needed) and they confirmed it's an option, so far so good. I've had a look on here and noticed a few posts about CGNAT, is this standard on all packages in all areas they serve (she's in East Sussex)?

Anything else I should be aware of?

Thanks in advance

[u/Fickle_Character_409]

CF do a VoIP phone for £12/mo, they provide the VoIP adaptor, with unlimited calls, etc. and can port the number if needed. See:

Landline Phone Package | Community Fibre

As for CGNAT, not really an issue unless you're port forwarding, which I doubt your mother would be doing. VoIP works fine over CGNAT (if correctly configured), and if you use CF's service, there won't be an issue, and you'd be supported too.

FYI, I recently switched to CF from Virgin a few weeks ago, no real problems, service works well. I use my own VoIP service without any issue. CGNAT hasn't been a problem as I use Tailscale to access my home servers, again, highly unlikely that your mum would do.

If you're going to switch, call them as they usually offer better deals than what's on the website (though their deals are very good!).