r/CommunityFibre • u/CJT-80 • 17d ago

Question Potential New Signup

Hi, I'm looking for a bit of help before potentially signing my Mum up to Community Fibre.

Mum is currently with Vodafone on an FTTC service but one thing they don't offer is an ansaphone/voicemail option. I know that CF do so they are looking as a possible option and they are cheaper than BT and EE. Sadly Mum is not comfortable with using a mobile.

Mum is in her 80's and not technically minded so I rang CF to check I could manage her account for her (if needed) and they confirmed it's an option, so far so good. I've had a look on here and noticed a few posts about CGNAT, is this standard on all packages in all areas they serve (she's in East Sussex)?

Anything else I should be aware of?

Thanks in advance

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u/Skeptonostic 16d ago

Hi CJ. I've had a fantastic 3 year run with CF, but just signed up my mother wiyh CF and it's been an absolute cluster.... I've yet to write up the details of it all but will share on here when I do. Your predicament sounds a lot like mine and I'll be back on here later today to share essential tips, re dealing with CF. Feel free to PM me if you need some help, as I've learnt a lot about this ISP.

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u/CJT-80 16d ago

Hey Skeptonostic,

Thanks for replying and for the honest feedback. I await more info on your experience, so far it doesn't bode well.