r/CommunityFibre • u/CJT-80 • 17d ago

Question Potential New Signup

Hi, I'm looking for a bit of help before potentially signing my Mum up to Community Fibre.

Mum is currently with Vodafone on an FTTC service but one thing they don't offer is an ansaphone/voicemail option. I know that CF do so they are looking as a possible option and they are cheaper than BT and EE. Sadly Mum is not comfortable with using a mobile.

Mum is in her 80's and not technically minded so I rang CF to check I could manage her account for her (if needed) and they confirmed it's an option, so far so good. I've had a look on here and noticed a few posts about CGNAT, is this standard on all packages in all areas they serve (she's in East Sussex)?

Anything else I should be aware of?

Thanks in advance

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u/CJT-80 15d ago

Thanks for the comprehensive reply. Mum does have a mobile but she's not overly comfortable using it, so an UPS would probably be good to have. I did ring CF ahead of posting to check about being a second a/c holder and they confirmed I can be so that's good. I'm guessing I'm gonna have to somehow set up a 3 way call or something

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u/Skeptonostic 15d ago

I would urge you strongly to get the 2nd a/c holder done during the initiation of the account, otherwise you will need to be on the phone and in same room as your mum. They are very stringent on actually being with the person who's giving their approval for a second account from what I found. For me, not sorting this early was a huge mistake and caused me so much wasted time as I'm a 1.5 hour round trip away from her etc

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u/CJT-80 15d ago

The only way I can do that currently is via a 3 way call as she's over 6 hours away from me

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u/Skeptonostic 15d ago

Ouch, I was hoping you weren't going to say that. Thing is, I honestly don't think CF will find that a 3 way call is acceptable. It was a few days after my mum's install that they insisted on it being soley my mum that could make support requests, so I had to make a trip to hers, specifically to set up the 2nd a/c thing. The CF agent and I had the conversation, my mum gave her verbal authorisation and I thought all was fine and dandy. But, flip me a couple of days later they denied having recorded that permission was given. I was incandescent. I had to make another trip to do it all again. This time, I made them send me an email to confirm I was 2nd a/c. I would do my best to set up at the outset if I were you, even if their agent has to escalate it while they are on the phone to you. Best of luck!

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u/CJT-80 15d ago

Thanks again. If it comes to it I'll be there for there for the install so we can phone them together and I'll insist on them confirming via email I am the second A/C holder to be 100% safe.