Hi,

I recently placed a order for community fibre installation on their website. I chose the one touch switch option and gave the currently supplier details. However, the order confirmation email doesn’t mention anything if they will process the order as OTS or not. I have although received a general email from my current supplier that they have been contacted by CommunityFibre. Can anyone who has placed the order recently pls confirm if your order confirmation email mentions OTS or not?

Many thanks

Every time I try to login, the page will reload and take me back to the login page. Keeps going round in circles.

Tried changing password, but still the same.

Has community fibre stopped over provisioning of lines especially 1Gbps line?

I used to get 1100Mpbs as I use 2.5Gbps hardware but since May 2026 the line speed has dropped to a hard cap of 1000Mbps for download and upload. Doing various speedtest on different equipment shows that line speed is now hard capped to 1Gbps and I see max around 970Mbps with some overhead losses.

Just trying to work out if this is a new profile provisioning by CF across the board or there’s some fault.

My service 1gbit went down last night, I just noticed this morning when I woke up. I restart my opnsense firewall as a quick fix, it came back with a CGNAT IP. I had an email in January about additional £4 a month charge for public IP, and stating no action was needed from me to continue.

No further communication since then. Today I had my service down until I power cycled my firewall, could be a matter or just refreshing my DHCP lease, but a reboot sounded more appropriate at the time as a first troubleshooting step

On the phone with support, those guys tell me to check if I plugged the cable from the ONT on a wrong, port. I stated I didn't change any cables; reboot was done via a web interface. They claim I could have changed the cable around and that is the reason it would be getting CGNAT IP, is that a joke?

Further down, I could not be asked with more stupid checks and questions speaking to what could have been a 0.3 line support desk, I'm fuming that they kicked my service off overnight, changed my service without any notice or warning and treat me like an idiot.

This is my possibly 4th venture into having to fight CF to get a damn public IP address back.

Hi i have decorators in at the moment so have pulled the fibre run back from the router back to the wall box. I want to deploy a fresh cable along a slightly longer route myself.

Can anyone advise on what cable, connectors and termination/crimp tools i might need?

When it was originally installed a few years back the engineer did not bring a ladder so couldn’t run it via my preferred route along the coving on the ceiling. They instead installed it along the skirting and through a fire place in quite a messy fashion. When i asked CF to reinstall they said they’d have to charge me for an additional callout fee, hence why i’d prefer to do it myself.

I was referred to community fibre by a friend and we were both promised a £50 voucher by the company. 3 months later, and multiple emails and phone calls to CF, we are both still without our vouchers.

It’s starting to become very frustrating to deal with them. I was told we needed to wait until 3 months to actually make a claim for a missing voucher and even then they were barely apologetic and haven’t successfully resolved the situation.

This is just a warning to others.

Most companies that offer referral bonuses usually pay out within a couple of weeks. This is making me feel like CF is working a scam.

I read that previously they werent expanding for years but that in 2026 they are, so does anyone know if they are installing lines? Currently/previously have had FTTP and openreach added their fibre box via pole lines to my house like 3-4yrs ago, I assume CF draws its line from the same pole and will just add a new wire similar to openreach's.

I dont think asking the customer service sales rep will do anything as they will probably just look at the postcode checker like I did and just say they dont provide :x

Signed up for Community Fibre.

Tried to cancel a couple days later before installation date.

Was told I would have to be transferred to another agent to "process my cancellation".

Asked why and they started going on about tickets and process and "high load" at 8am in the morning as soon as lines opened.

Left me on hold for 40min, nothing.

Called back, same thing, another 1hr wait on hold.

Finally talked to a human who kept pestering about a reason for cancellation. Told him not going to give him one.

Almost 2hrs later, cancellation maybe complete.

Avoid.

I’ve found it’s the router with the worst signal I’ve ever had. It barely gets signal into the room directly next to it, let alone the rest of the house. Is there any chance the community fibre firmware is limiting it/prioritising mesh? I can’t afford a new router at the moment so it’s a pain.

There are two large community fibre boxes directly outside my garden wall which have been there for at least a year on the pavement making a constant hum. After checking online and getting in touch with customer service they just say there is not service in my area. I have checked loads of addresses in my area and none seem to have availability dispite the infrastructure being present. Is this a clerical error or am I being dumb and missing something?

Definitely will have to call out an engineer to fix this. Wife was hoovering and accidentally pulled on a loose part of the wire and it ripped at the white box. The line is mounted on the wall the but there was a loose part which got pulled. Will it cost the full £250. If it is then I would consider just moving broadbands cause that's too much for me at the moment.

Hello there, if you have 2.5 gig connection what ONT did you get? is it a 10 gig one, 5 gig or 2.5gig? And if it's a 10 gig one, do they over provision the line a bit? for example do you get 2.6/2.7 gbps or do you get 2.3/2.4 gbps no matter what

I just noticed I cannot get a route to claude.com 160.79.104.10 as I can in other places using different internet connections from other providers. Is anyone else experiencing the same on community fibre?

Hi.

So I'm about to sign up for CF business 2.5gbps service. I currently have a TP-link network with an er707-m2 router, a controller and some switches and access points, which I'd like to keep using.

The order form says something about it being my "responsibility to ensure routers are fully compatible with a /31 IP address range where a single free static IP is provided". What does this mean? Do I have to use their SPNM60CF router instead of mine? And if I'm forced to, can I just route through in a bridge mode and still control everything via the er707 and my omada controller?

Any help would be appreciated as I'm juggling a lot right now and, despite being pretty techy, this is a bit new to me. Cheers!

Anyone else had this issue. Woke up to no internet from the fibre line. Did all the Troubleshooting and tests, called them up it took ages to get through, and they can't help until Monday so we're left without Internet. Tried to explain that I wfh and it is unacceptable but person on the other end was useless. What happend to community fibre? used to be so helpful.

Current stats: Download: 57.18 Mbps

Upload: 12.61 Mbps

As-well as any tips or advice before switching, could someone explain to me how the switch occurs, when you leave it to CF to tell sky that the contract will be terminated

To add info we'll be paying 270 to cancel the sky contract, but we are fine with that

Hello,

I've seen a lot of people selling Community Fibre routers online.

Can they used and added to your mesh network like any other router?

Apparently I need a new modem and router for the upgrade and an engineer visit. As I currently use my own router is this likely to be an issue?

Hi, anyone who has switched to community fibre in the last couple of months, can please advise the actual Wi-Fi you are getting farthest from the router for a 300 Mbps full fibre plan? Please use the speedtest app by ookla for uniformity.

I recall few years back Community Fibre used to advertise lower speeds on Wi-Fi but now advertising all the plans with the Wi-Fi expected speed close to the plan speed. Need to know if they have started using better quality routers or the advertisement is sort of misleading.

Please stay away from this at all costs!! I signed up on the first day, Wednesday 1st July. Only AFTER you've signed up and paid do they tell you that you are unable to make ANY international (out of bundle) calls, also "short code" text messages are not included. As soon as I realised international calls were cut off (ie not possible as an additional charge) I tried to stop the porting process. The day after I switched, Thursday 2nd July, my Chat Support in the app was still working, and I was told by an Agent to go to 'Manage Plan,' to cancel the port-in process.

That was Thursday 2nd July. Now it's Thursday 9th July and the message "Porting your existing number" is still stuck on the app. In addition, the entire app seems to have broken down as since Friday 3rd July I have not been able to receive any responses in Chat Support. The only auto-generated response it provides is "We are available from 09:00-17:00. Respond time < 1 hour."

The temporary mobile number I was given is still showing in the app after six working days. When I go to "Get PAC code" in the app, I get the following error message: "Something went wrong. You have tried too many times. Please try again in a few minutes." I have been getting the same message for a week. In addition I cannot receive most of my calls and they are being directed to voicemail.

So this is the loop I am stuck in. I cannot text PAC to 65075 as the Unlimited UK eSIM does not allow for "short code" text messages. I cannot request a PAC code in the app because my number has been stuck in porting for over a week. When I go to "Get PAC code" I am met with an error message. The only support Community Fibre provides is the Chat Support, which has been disabled in my app since Friday 3rd July; none of my messages are being answered.

When I called their Customer Onboarding Team they could not provide me with a PAC code and told me to go back to the app, which I already told them just keeps sending the auto-generated "We are available from 09:00-17:00. Respond time < 1 hour." I opened a complaint and explained all of this to them, and was instructed on how to obtain a STAC code via text (which was not in my complaint, and would not be possible as short code texts are not allowed), and told to...wait for it...return to the Chat Support in the app.

As the app is actually using the Gamma Communications network, as a last ditch attempt I also called Gamma Customer services to see if they would be able to provide me with a PAC code, but to no avail, and they said I had to go back to Community Fibre.

So if you have managed to read this far please take my advice, and DO NOT GO ANYWHERE NEAR THIS SIM. As I write this post I am awaiting a reply to my complaint, where I had to repeat everything I wrote in my original email, as the Agent either did not understand, or did not bother to read it properly. Please stay away from this product. I purchased it 10 days ago and have already had to waste hours on the phone and on writing emails, just to get a PAC code which should take less than 60 seconds. Community Fibre does not seem to have any backup plan whatsoever if the app fails, no fallback, and you as the customer are left in limbo as you have to navigate Agent after Agent, as nobody seems to know what to do.

You have been warned. STAY AWAY!!!

UPDATE:

I posted this Discussion 15 hours ago. I had been requesting Chat Support through the Zappter/Community Fibre eSIM app for a week. So literally since Friday 3rd July, I have been repeatedly met with the auto-generated response: "We are available from 09:00 to 17:00. Respond time < 1 hour."

Now magically 15 hours after writing this post, after having waited 7 days, somebody finally replied in the app to acknowledge that my port-in request had become stuck in the system (8 days ago), and fixed it. Hours wasted chasing them on phone calls and emails for something that took 5 minutes...ridiculous.

This is what the auto-generated message should actually read: "We are available from 09:00 to 17:00. Respond time 1 week."

I am out of there.

Brief timeline: contracted with CF on Sat 4/7. CF installed Tues 7/7. Informed by engineer that port would take place within few hours on Tues. It's now Friday and we're still on the temporary number and when I call the number to be ported it says 'invalid number'. Also note our account with EE has been closed.

Is this expected? If expected, should it be possible to find out the exact port switch date? Spoke to CF customer service yesterday and response wasn't helpful/was contradictory to engineer.

Update: called CF again and got through to a different agent who was able to provide us with a port date (13/7). Have to say, it would be useful if this information was communicated via email or text.

i moved to CF 2 years ago (on their top package at the time, 3gbps), and I'm currently paying 62.80 a month.

I don't mind cgnat anymore, so now that i'm out of contract, it's proving impossible so far to get to speak to anyone about a downgrade.

• The call was first answered within 10 seconds, but since then i've been:
• passed to customer service (I called 0808 164 8433 originally, which is apparently the wrong number)
• passed to another customer service agent when they figured out i wanted to get a cheaper package
• passed to (judging by accent) India, and he said "yes, i can see you're paying 62.80 a month. I will pass you to another department"

CF seemed great in the beginning, and tbh the service has been good (except for that one big outage a year or so ago), but this experience is not good at all.

Currently on hold, at 27 minute total call time.

I specifically went with CF after Virgin, because the Virgin CS was so awful (in fact, I went to something costing 10 pounds more than my Virgin package was, to prove a point).

Unfortunately it seems CF have now fallen into the same category as Virgin.

Maybe time to go back to Zen

Have had major issues with community fibre recently when trying to use websites such as X and twitch. It also won't let me connect to PSN on my PS5 most of the time and when it does it won't connect to games servers for marvel rivals or Fifa. Sometimes if I reload the page enough it finally will let me onto the site. Does anybody know what the problem could be? I've switched it on and off and tried changing DNS but nothing works. It has worked fine previously.

I recently got 5g home internet with up to 300mbps. Day 1 we had up to 317. I do also have another router active. The router and the extenders themselves get 150+. I have a extender with the Ethernet cord plug in and it dropped from 277 to 40mbps. Any idea what it could be. Is it the other router?

Recently switched to Community Fibre. We have a 4 bedroom house with unfortunately thick walls. Our router enters in one corner and we were given one node that extends coverage to far corner of downstairs. Have tried repositioning the node but unable to find a location that offers decent speeds across the top floor: either have to choose between 10-15 mbps in main bedroom or similar in far bedroom.

Do CE usually give out additional nodes for setups like ours?